Headline

Fraud ops specialist

About

Hi everyone, Fraud Application Disputes Analysis: Conducted end-to-end analysis of fraud application disputes, resolving customer concerns through thorough investigation. *Process Optimization: Introduced effective process realignment to reduce end-to-end Turnaround Time (TAT) for Fraud Application cases, resulting in improved efficiency and customer satisfaction. My previously experience I worked in cyber security team,In the team i did IT certification,EMS, incidents,Domain control management (DCV) Cyberark.....and i worked aslo in Winsales like new headcounts,revoke,UID, reassign, password changes

Location

Chennai

Work experience

Fraud ops specialist at Citi India, Nov 2024 - Present · 1 yr 8 mos, Chennai, Tamil Nadu, India

Specialist at Citi Bank, Nov 2024 - Present · 1 yr 8 mos, Handle ECW cases and allocate them accurately to respective operational queues. Manage fraud-related queues including Fraudring, Domestic, Aareassign 2, Underscan, 1farr2ls, and Zero Dollar. Conduct end-to-end analysis of fraud application disputes and resolve customer concerns through detailed investigations. Collaborate with internal teams to improve operational efficiency and ensure timely case closures. Introduced process realignment initiatives that helped reduce Turnaround Time (TAT) for fraud application cases. Support fraud prevention and banking operations with strong analytical and detail-oriented approach.

Senior Process Executive at Infosys BPM, Dec 2022 - Feb 2023 · 3 mos, Chennai, Tamil Nadu, India

Process Executive at Prodapt Solutions, Nov 2020 - Nov 2022 · 2 yrs 1 mo, Chennai, Tamil Nadu, India, Managed IT certification processes and domain certificate renewals using Venafi. Worked on incident resolution and ticket management using Cherwell application. Handled EMS requests, user access management, and contractor lifecycle activities through IDIQ. Performed Domain Control Validation (DCV) checks and DNS Tracker verification activities. Managed Windstream operational tasks including UID assignments, password resets, and user provisioning. Worked within the cybersecurity support team handling operational and access management activities. Supported LCPR documentation and BTC Telecommunication projects.

Process Associate at Prodapt, Aug 2022

Education

Bachelor of Commerce - BCom, Process Associate, A.M.jain college

Bachelor of Commerce - BCom, Accounting and Finance, A.M.jain college