Headline

E-commerce Operations & Zoho Automation Specialist | Zoho Books | GST & Accounts | Built AI-powered Invoice Automation | Bengaluru

About

I manage end-to-end operations at a fast-growing e-commerce company — from logistics and order fulfilment to full-cycle accounting and customer support. Over the past 1.5 years I've handled everything from booking shipments and managing returns to GST filing, bank reconciliation, and vendor payments on Zoho Books. What makes my profile different: I don't just use software — I build on top of it. I developed an AI-powered OCR automation tool using Claude AI that processes bulk vendor invoices directly into Zoho Books, eliminating manual data entry and significantly reducing processing time. I also maintain and make changes to our company's custom-built OMS (Order Management System), which gives me a rare combination of business operations knowledge and technical understanding. Skills: Zoho Books | Zoho Inventory | GST Filing | Bank Reconciliation | E-commerce Operations | AI Automation | Python basics | OMS Systems | Logistics Management

Location

Bengaluru

Work experience

E-commerce Operations & Automation Executive at Custom Elements, Dec 2024 - Present · 1 yr 7 mos, Bengaluru, Karnataka, India, Managing multi-function operations for a D2C e-commerce company handling across logistics, customer support, accounting, and systems. • Logistics: Daily shipment booking and tracking for all customer orders. Manages OOS communication, refunds, and return/exchange ticket resolution. • Accounting: Full-cycle accounting on Zoho Books - vendor bills, customer invoices, bank reconciliation, and GSTR filing. • Automation: Built an AI-powered OCR tool using Claude AI to automate bulk vendor invoice processing into Zoho Books, reducing manual entry time]. • Systems: Maintains and updates company's custom OMS — fixes bugs and implements minor feature changes as required.

Invoicing & Accounts Executive at King Makers, Feb 2022 - Mar 2023 · 1 yr 2 mos, Bengaluru, Karnataka, India, Managed invoicing and accounts operations. Handled customer billing, payment tracking, and financial documentation.

Education

BCA, Computer Science, Manipal University Jaipur

Basaveshwara pre university college