Headline

Senior Collection Officer | Pursuing MBA in HR

About

At HDFC Bank, our team has excelled in managing overdue payments and enhancing customer relationships, ensuring operational excellence in debt collection. With a solid foundation in Business Administration from the Institute Of Engineering and Management, my focus is on delivering customer service excellence and using CRM to maintain high satisfaction levels. As a Senior Collection Officer, I have embraced the fast-paced financial environment, applying digital marketing insights and leadership principles to navigate complex payment issues. My goal is to continue contributing to the team's success, leveraging my competencies to drive strategic recovery efforts and promote a culture of continuous improvement.

Location

Kolkata

Work experience

Senior Collection Officer at HDFC Bank, Dec 2023 - Present · 2 yrs 7 mos, On-site

Collections Officer at HDFC Bank, Dec 2023 - Sep 2024 · 10 mos, Kolkata, West Bengal, India

Junior Officer at HDB Financial Services Ltd., Nov 2021 - Dec 2023 · 2 yrs 2 mos, India

Official Campus Ambassador Intern at International MUN, Jul 2020 - Aug 2020 · 2 mos

Sales Intern at Futurera, May 2020 - Jul 2020 · 3 mos

Education

Bachelor of Business Administration - BBA, bachelor of business administration, institute of engineering and management

Master of Business Administration, Human Resources Development, Manipal University Jaipur