Headline

Vice President- Application Support/Generative AI- AI Enablement/Devops Support/Snowflake design and set up ( Citi Corps Services India Pvt. Ltd.)

About

Dynamic and results-driven technology leader with 16+ years of cross-industry experience, currently serving as Vice President at Citi, spearheading SRE and Devops operations. I’m passionate about innovation and transformation, presently leading a cutting-edge Generative AI (GenAI) program for a global market leader. I bring deep expertise in enterprise support operations, managing high-value ACV clients, and delivering exceptional infrastructure services. My career spans diverse sectors—Retail, Banking, Healthcare, and AI—where I’ve consistently driven service excellence, operational efficiency, and continuous improvement. A strong advocate for collaboration, I work closely with Customer Success and Implementation leaders to create impactful customer journeys, leveraging SaaS platforms to maximize value. As a people-first leader, I’m deeply committed to nurturing high-performing teams and fostering growth at every level. Let’s connect and explore how technology, AI, and great leadership can shape the future.

Location

Tamil Nadu

AI stack

claude

gemini

openai

Microsoft Copilot

Work experience

Vice President at Citi, Nov 2023 - Present · 2 yrs 11 mos, Chennai, Tamil Nadu, India

Application Support Senior Manager at Citi Corp Pvt.Ltd, Nov 2023 - Present · 2 yrs 11 mos, Lead global DevOps strategy for APAC & EMEA, driving enterprise-wide adoption of OpenAI and Large Language Models (LLM) to enhance automation, operational efficiency, and incident resolution speed.

Delivery Manager - Enterprise Support(Customer Solutions) at Chargebee, Feb 2022 - Nov 2023 · 1 yr 10 mos, Chennai, Tamil Nadu, India

Customer Solutions Manager at Chargebee Technologies Pvt. Ltd, Feb 2022 - Nov 2023 · 1 yr 10 mos, Built an enterprise governance model including WBR, MBR, and CXO steering committees to address escalations, align roadmaps, and manage integrations; reduced escalations by 77% within two quarters.

Operations Manager - Database at HighRadius, Apr 2021 - Feb 2022 · 11 mos, Hyderabad, Telangana, India

Manager Database Operations at HighRadius, Apr 2021 - Feb 2022 · 11 mos, Managed 40+ database engineers, ensuring high-availability, secure, and optimized database services across enterprise environments.

Infra team lead at Cognizant technology solution, May 2011 - Jan 2018 · 6 y 8 mo, Chennai

Technical support Engineer at Cybernet Slash support, Oct 2009 - May 2011 · 1 y 7 mo, Chennai

Education

Bachelor of Engineering - BE, Electrical and Electronics Engineering, Hindusthan College of Engineering and Technology

Bachelor's Degree, Electrical and Electronics Engineering, Hindustan college of science & technology