Headline

VP – Strategy & Client Intelligence | Business Intelligence & Analytics Leader | Data Strategy | ITSM Analytics| Qlik Sense

About

I am a Business Intelligence and Data Analytics leader with 15+ years of experience driving enterprise analytics, ITSM reporting, and data governance initiatives across Banking, Financial Services, Manufacturing, and Infrastructure domains. I specialize in building scalable BI platforms, enabling data-driven decision-making for senior leadership, and leading global analytics teams across India, the Middle East, the US, and Europe. My experience includes: Defining and executing enterprise analytics strategy Building executive dashboards and KPI frameworks Driving BI platform transformations (Qlik Sense, Power BI) Optimizing license costs and reporting operations through automation Delivering ITSM and ServiceNow analytics to improve operational performance I have successfully delivered high-impact initiatives such as license optimization saving 200+ BI licenses, 40% reduction in reporting turnaround time, and migration of mission-critical dashboards across BI platforms. Core Expertise: Business Intelligence & Analytics | Analytics Strategy | Data Governance | ITSM Analytics (ServiceNow) | Executive Dashboards | Global Stakeholder Management Tools & Technologies: Qlik Sense, Power BI, SQL, SSIS, ServiceNow, Hadoop, Hive, Alteryx, Python, postgres SQL I am passionate about leveraging analytics to solve complex business problems and enable measurable business outcomes.

Location

Bengaluru

AI stack

aistudio

claude code

codex

Work experience

Vice President - Strategy and Client Intelligence at HSBC, Sep 2024 - Present · 2 yrs 2 mos, Bengaluru, Karnataka, India, • Leading the transition of 15+ mission-critical dashboards from Tableau to Qlik Sense, improving scalability and cost efficiency. • Designed analytics solutions to track new-to-market conversion, supporting senior leadership decision-making. • Developed a sales coverage intensity POC, enabling performance benchmarking across sales teams. • Built an AI-driven insights solution to provide rapid visibility into market penetration metrics. • Partner closely with senior stakeholders to align analytics initiatives with business strategy

Assistant Vice President - Business Intelligence at HSBC, Feb 2022 - Sep 2024 · 2 yrs 8 mos, Bangalore Urban, Karnataka, India, • Led global teams to deliver enterprise BI solutions and executive dashboards, supporting OKRs and performance management across multiple functions. • Played a key role in the rollout of MS Dynamics as a centralized query and interaction management platform, complemented by analytics to improve transparency, turnaround time, and stakeholder experience. • Built and governed customer experience analytics (NPS, CES, CSAT), enabling leadership to track service quality and drive continuous improvement. • Defined and enforced enterprise BI standards and data governance frameworks, ensuring consistency in KPI definitions, data models, and reporting practices across regions. • Optimized BI license usage and reporting operations through automation, contributing to significant cost savings and efficiency gains. • Acted as a strategic partner to senior stakeholders, translating business objectives into scalable analytics roadmaps and prioritized delivery plans

Qliksense Developer at Alstom, Feb 2019 - Feb 2022 · 3 yrs 1 mo, Bangalore Urban, Karnataka, India, • Centrally managed BI and analytics delivery across multiple domains and geographies, coordinating with executive and director-level stakeholders. • Delivered executive dashboards and KPI frameworks for top management, enabling visibility into operational performance and high-priority initiatives. • Led data modeling and data warehouse design, integrating data from ServiceNow, SAP, REST APIs, and web services. • Drove automation of manual reporting using Qlik, NPrinting, and Excel, significantly reducing effort and improving reporting accuracy and timeliness. • Played a key role in data governance initiatives, introducing hierarchical data structures and standard reporting practices within ServiceNow. • Recognized for strong leadership and delivery excellence, receiving Top Performer awards in multiple years.

Reporting Analyst at Alstom, Aug 2018 - Feb 2019 · 7 mos, Bangalore

Reporting Analyst at IBM, Jun 2015 - Aug 2018 · 3 yrs 3 mos

Area Sales Engineer at RIPPLE INFRASTRUCTURE PRIVATE LIMITED, Jan 2015 - Jun 2015 · 6 mos, Bengaluru, Karnataka, India

Skill and educational assesment at MeritTrac Services, Feb 2012 - Jan 2015 · 3 yrs, Bangalore Urban, Karnataka, India

Education

Bachelor’s Degree, Mechanical Engineering, S J C Institute of Technology, CHICKBALLAPUR