Headline

Strategy & Business Operations | Business Transformation | Program Management | P&L Leadership | Ex-Amazon | Great Lakes MBA

About

Cross-functional Business Operator with 9 years of experience spanning operations, business development, entrepreneurship, P&L leadership, and business transformation across e-commerce, manufacturing, education, and technology-enabled businesses. My career integrates hands-on execution with strategic problem-solving across distinct stages of business: • Amazon — Built a rigorous foundation in large-scale operations, SLA governance, customer experience, workforce management, and metric-driven operational discipline. • BYJU’S — Gained direct commercial experience in business development and customer acquisition, developing an understanding of how frontline customer engagement translates into revenue. • Entrepreneurship — Founded and operated an apparel manufacturing and distribution business, with end-to-end ownership across production operations, vendor sourcing, D2C/e-commerce, distribution, and business performance. • Great Lakes MBA — Formalized business problem-solving across operations, strategic management, marketing, and business analytics. • FIITJEE — Led multi-centre business operations across a 3-centre territory, with P&L oversight and a team of 20+ across sales, marketing, admissions, and operations. Made strategic operating trade-offs, including restructuring operations and closing an underperforming centre to protect territory performance. Across these environments, my core strength is connecting commercial priorities with operational reality — structuring ambiguous problems, improving operating processes, establishing effective operating rhythms, and leading cross-functional initiatives from strategy through execution. Core Focus Areas: • Strategy & Business Operations • Business Transformation & Operational Excellence • Strategic Program Management • P&L & Multi-Unit Territory Leadership • Operating Cadence & Process Governance • Cross-Functional Execution I’m exploring opportunities in Strategy & Business Operations, Business Transformation, and Strategic Program Management where my combination of operational, commercial, entrepreneurial, and general management experience can drive measurable business performance.

Location

Bengaluru

AI stack

claude

gemini

grok

notebooklm

notion

openai

Work experience

Territory Business Head at FIITJEE, Aug 2024 - Feb 2025 · 6 mo, On-site, Led commercial, strategic and operational execution across a three-centre FIITJEE territory in Odisha, covering Bhubaneswar and Cuttack, with territory-level P&L responsibility. • Managed territory operations across sales, marketing, admissions and centre administration, aligning execution with business priorities. • Developed operating plans, revenue forecasts, resource requirements and execution milestones across 11 business streams. • Led a 20-member cross-functional team across sales, marketing and operations, establishing Weekly Business Reviews (WBRs) to strengthen execution accountability. • Standardized Salesforce CRM pipeline and milestone tracking to improve visibility into lead follow-ups, admissions pipelines and conversion. • Evaluated centre-level performance and unit economics, leading the consolidation and closure of an underperforming centre to protect territory margins. • Coordinated commercial and operational priorities across centres during a period of organisational disruption.

Business Development Associate at BYJU'S, Feb 2020 - Jan 2021 · 1 yr, Hyderabad, Telangana, India, Generated ₹1.2 Cr revenue in 11 months through inside sales and consultative selling. Managed the full sales cycle from cold calls to closing through Zoom/direct visits and structured follow-ups. Ranked as a top-performing associate through disciplined execution and strong conversion performance.

Founder & Business Head at Srinivas Garments Industry, Oct 2019 - Jun 2024 · 4 y 8 mo, Chitradurga, Karnataka, India, Founded and scaled an apparel manufacturing and distribution business across B2B and D2C channels, with end-to-end ownership of operations, commercial execution and business performance. • Managed sourcing, production planning, cutting and stitching workflows, quality control, vendor coordination, logistics and order fulfilment. • Led a 60+ member workforce across production, QC, logistics and dispatch; manufactured apparel for national brands through direct and FOB orders. • Built distribution across 100+ retail outlets and developed e-commerce channels on Amazon, Flipkart and Meesho, while developing two in-house labels, Emani and Leozy Clothing. • Re-engineered cutting and stitching workflows, reducing operating costs by 18%; revised pricing and distributor margins, associated with a 30% increase in commercial-partner conversion. • Managed P&L, working capital, vendor and distributor relationships, generating approximately ₹4 crore in cumulative revenue over the business's operating life. • Adapted the business model during COVID-19 by expanding B2B opportunities and e-commerce channels. • Transitioned away from day-to-day operations in May 2023 to pursue the full-time PGPM at Great Lakes Institute of Management. Formally closed the business in June 2024.

Seller Support Senior Associate at Amazon, Jun 2015 - May 2018 · 3 yrs, Greater Hyderabad Area, Served as acting team lead for ~14 months; trained, coached, and mentored a 20-member team, improving team quality metrics (PRR/RR) while ensuring SLA adherence. Managed high-severity escalations involving cross-functional stakeholder coordination (Legal, Compliance, Finance) Spearheaded 35+ SOPs, improving First Call Resolution by 1000 basis points and reducing handling time by 200 bps. Delivered insights for 1,200+ associates, optimizing seller performance and improving satisfaction scores. Consistently met SLA targets while improving workforce utilization by 12% through analytics and planning. Recognized as Amazon Seller Experience Champion for impact on operational excellence.

Education

MBA-PGPM, Operations Marketing & Business Analytics, Great Lakes Institute of Management

Bachelor of Technology (B.Tech.), Mechanical Engineering, Jawaharlal Nehru Technological University, Kakinada

Public links

linkedin.com: https://www.linkedin.com/in/srinivas-emani