Headline

Product Management @ ServiceNow

About

With over 8 years of experience in the technology industry and an MBA degree from IIM Kashipur, I am a product manager who is passionate about ideating, building, and delivering innovative products that solve real problems and create value for customers and businesses. My most recent role was at Ola Electric, where I led the initiative to develop an alerting platform to improve customer experience- Service and previously with Tray, cloud-based point-of-sale system for restaurants, a B2B SaaS product that enables end-to-end restaurant management and online ordering. I was responsible for defining user needs, understanding user behavior, employing first principles, building overall product strategy, planning, prioritizing features, and executing product charter and roadmap. I applied design thinking, customer interviews, user stories, and agile practices to deliver a product that meets the needs and expectations of the food and beverage industry. I also collaborated with cross-functional teams, stakeholders, and partners to ensure alignment, quality, and feedback.

Location

Bengaluru

AI stack

claude code

langchain

langgraph

openai

Arize Phoenix

Wispr Flow

Work experience

Senior Product Manager at ServiceNow, Nov 2023 - Present · 3 yrs, Bengaluru, Karnataka, India

Senior Product Manager at Ola Electric, Jun 2022 - Apr 2023 · 11 mos, Bengaluru, Karnataka, India

Product Manager at TRAY, Dec 2019 - May 2022 · 2 yrs 6 mos, Greater Hyderabad Area, A Startup building enterprise cloud POS (Res-Tech)- SaaS Product, end-to-end restaurant management and online ordering, with focus on Food and Beverages Industry- QSR, franchises & casual restaurants Responsible for Above Store Experience, Front of the House (FOH), BOH experiences and Integrations

Associate Product Manager at MAQ Software, Apr 2019 - Nov 2019 · 8 mos, Greater Hyderabad Area, Consulting for an Emerging-Tech Analytics firm, accountable for product delivery & end-to-end project execution Led 15-member team, ownership of Project Development Life Cycle and key KPI’s across end user journey, client requirement gathering, business plan, mockups, documentation and continuous delivery, strictly following agile and lean development practices

Summer Intern- Product Management at Jubilant FoodWorks Ltd., Apr 2018 - Jun 2018 · 3 mos, Noida Area, India, Dominos India is a leading QSR player with 1200+ restaurants. Worked with CXO and VP to formulate action plan on innovation report Product Research: Designed the product feedback report card – with advanced NPS & actionable insights for Domino’s managers

Education

Master of Business Administration - MBA, Marketing and Strategy, Indian Institute of Management Kashipur

Bachelor of Technology - BTech, Electrical and Electronics Engineering, Jawaharlal Nehru Technological University, Anantapur