Headline

Product Architect | Technology & Transformation at Deloitte | Architecting Scalable AI & Intelligent Apps for Enterprise Impact

About

Transformation and Product Delivery professional with 9+ years of experience driving enterprise-scale digital transformation, migration, operational modernization, and Agile delivery initiatives across telecom and customer operations ecosystems. Currently working with British Telecom, leading strategic transformation initiatives focused on operational excellence, business process optimization, migration delivery, KPI-driven reporting enhancement, and customer journey modernization. Experienced in collaborating with cross-functional stakeholders across operations, finance, transformation, and technology teams to deliver measurable business outcomes and enterprise-wide change initiatives. Key areas of expertise include: • Digital Transformation • Product & Program Delivery • Agile Delivery & Sprint Planning • Enterprise Migration • Stakeholder Governance • Business Process Reengineering • KPI & Reporting Transformation • Operational Modernization • Customer Experience Enhancement • Data-Driven Decision Making Delivered measurable impact through strategic transformation programs including: • £4.7M operational efficiency through billing transformation initiatives • £1.2M annual savings through infrastructure rationalization • 30% reduction in billing errors via process optimization initiatives Certified PMI-ACP, Scrum Master, DevOps Leader, and Lean Practitioner with strong focus on Agile transformation and enterprise delivery excellence.

Location

Bengaluru

AI stack

claude

elevenlabs

gemini

openai

ChatGPT

Napkin AI

Work experience

Product Architect - Technology & Transformation(T&T) at Deloitte, Oct 2026 - Present · 2 mos, Bengaluru

Business Analyst Specialist | Digital Transformation & Product Delivery at BT Group, Jan 2026 - Oct 2026 · 10 mos, Bengaluru, Business Analysis Specialist with expertise in leading and executing high-impact workstreams that strengthen GBS operations and support organisational strategy. Skilled in delivering deep analytical insights across scalability, efficiency, effectiveness & business potential - enabling informed decision-making and optimised performance. Adept at partnering with cross-functional teams to translate data into actionable strategies that enhance operational excellence and drive sustainable outcomes.

B2C ops Professional : Transformation & Strategy at BT Group, Jul 2024 - Dec 2025 · 1 yr 6 mos, India

Subject Matter Expert - Bill to Cash Operations at BT Group, Mar 2023 - Jul 2024 · 1 yr 5 mos, Kolkata, West Bengal, India

Sales & Marketing at HYATT REGENCY KOLKATA, Nov 2019 - Oct 2020 · 1 yr, Kolkata Area, India

Assistant Sales Manager at InterContinental Hotels Group (IHG®), Apr 2019 - Nov 2019 · 8 mos, Kolkata, West Bengal, India

Sales Executive at InterContinental Hotels Group (IHG®), Jan 2018 - Mar 2019 · 1 yr 3 mos

Front Desk Associate at Taj Hotels Palaces Resorts Safaris, Dec 2012 - Nov 2014 · 2 yrs

Education

BHM, Hospitality Management, West Bengal University of Technology, Kolkata