---
title: "Srilekha Buddharaju - Cloud Operational Excellence Lead in Chennai | Tal"
description: "Meet Srilekha Buddharaju, Operational Excellence Lead | Customer Success | QMS Governance | ITIL 4 | Public-Cloud (Azure/AWS/GCP) | 35% MTTR Reduction | 60+ Customers | ISO 9001/20000/27001 based in Chennai. AI stack includes claude and grok."
image: "https://tal.club/meet/srilekha-buddharaju/share-image"
---

# Srilekha Buddharaju on Tal

## Headline

Operational Excellence Lead \| Customer Success \| QMS Governance \| ITIL 4 \| Public\-Cloud \(Azure/AWS/GCP\) \| 35% MTTR Reduction \| 60\+ Customers \| ISO 9001/20000/27001

## About

Operational Excellence and Service Delivery leader with 6\+ years driving quality, customer success, and process maturity across public cloud environments\. I currently lead Operational Excellence for Europe & UKI, overseeing service delivery, CSAT governance, and continuous improvement for 60\+ customers\. What I deliver: Customer Success & Delivery: Own SOW\-to\-current\-support gap analysis, KPI dashboards, and leadership reporting that keep delivery aligned to customer commitments — sustaining \~99% SLA compliance across accounts\. Service Quality & Governance: Govern end\-to\-end QMS — audits, CAPA, documentation, compliance — for high\-visibility accounts including CIBC, Western Union, and Nissan North America, cutting recurring quality issues by \~30%\. Process & Operational Excellence: Drive ITIL 4\-based improvements that reduced MTTR by \~35%, and standardized QMS processes across 100\+ hybrid cloud accounts to strengthen delivery consistency and audit readiness\. Compliance & Certification Leadership: Led ISO 9001, 20000, 22301, 27001, and 27701 certification readiness for 30\+ accounts; supported three successful AWS, Azure, and GCP MSP audits; core contributor to achieving CMMI Level 5\. Toolset: Azure \| AWS \| OCI \| ServiceNow \| Power BI \| CloudCheckr Certified in: ITIL 4 Foundation \| AZ\-900 \| OCI AI Foundations Associate \| PL\-900 \| ISO 42001:2023 AI Management System Lead Implementer I thrive at the intersection of customer outcomes, service quality, and operational discipline — turning fragmented processes into measurable, auditable, scalable delivery\. Open to Customer Success, Service & Quality Management, and Delivery Leadership roles where operational rigor drives customer trust\.

## Location

Chennai

## AI stack

claude

grok

## Work experience

Cloud Operational Excellence Lead at DXC Technology, Nov 2025 \- Present · 10 mos, India

Quality and Service Management Analyst at DXC Technology, Nov 2021 \- Present · 4 yrs 10 mos, Chennai, Tamil Nadu, India

Assistant Project Coordinator at Spectromax, Oct 2019 \- Mar 2021 · 1 yr 6 mos, Chennai, Tamil Nadu, India

## Education

Bachelor of Business Administration \(BBA\), Business Administration and Management, General, Shri Shankarlal Sundarbai Shasun Jain College for Women

A\.V\.Meiyappan\.Mat\.Hr\.Sec\.School

[View the original profile](https://tal.club/meet/srilekha-buddharaju)

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