Srilekha Buddharaju on Tal
Headline
Operational Excellence Lead | Customer Success | QMS Governance | ITIL 4 | Public-Cloud (Azure/AWS/GCP) | 35% MTTR Reduction | 60+ Customers | ISO 9001/20000/27001
About
Operational Excellence and Service Delivery leader with 6+ years driving quality, customer success, and process maturity across public cloud environments. I currently lead Operational Excellence for Europe & UKI, overseeing service delivery, CSAT governance, and continuous improvement for 60+ customers. What I deliver: Customer Success & Delivery: Own SOW-to-current-support gap analysis, KPI dashboards, and leadership reporting that keep delivery aligned to customer commitments — sustaining ~99% SLA compliance across accounts. Service Quality & Governance: Govern end-to-end QMS — audits, CAPA, documentation, compliance — for high-visibility accounts including CIBC, Western Union, and Nissan North America, cutting recurring quality issues by ~30%. Process & Operational Excellence: Drive ITIL 4-based improvements that reduced MTTR by ~35%, and standardized QMS processes across 100+ hybrid cloud accounts to strengthen delivery consistency and audit readiness. Compliance & Certification Leadership: Led ISO 9001, 20000, 22301, 27001, and 27701 certification readiness for 30+ accounts; supported three successful AWS, Azure, and GCP MSP audits; core contributor to achieving CMMI Level 5. Toolset: Azure | AWS | OCI | ServiceNow | Power BI | CloudCheckr Certified in: ITIL 4 Foundation | AZ-900 | OCI AI Foundations Associate | PL-900 | ISO 42001:2023 AI Management System Lead Implementer I thrive at the intersection of customer outcomes, service quality, and operational discipline — turning fragmented processes into measurable, auditable, scalable delivery. Open to Customer Success, Service & Quality Management, and Delivery Leadership roles where operational rigor drives customer trust.
Work experience
Cloud Operational Excellence Lead at DXC Technology, Nov 2025 - Present · 10 mos, India
Quality and Service Management Analyst at DXC Technology, Nov 2021 - Present · 4 yrs 10 mos, Chennai, Tamil Nadu, India
Assistant Project Coordinator at Spectromax, Oct 2019 - Mar 2021 · 1 yr 6 mos, Chennai, Tamil Nadu, India
Education
Bachelor of Business Administration (BBA), Business Administration and Management, General, Shri Shankarlal Sundarbai Shasun Jain College for Women
A.V.Meiyappan.Mat.Hr.Sec.School
