Headline

Risk Management Professional | Fraud & Risk Operations | Ex-Senior Quality Analyst at Myntra | Ex-Shopee

About

To obtain a position with an established company where I can use my skills and abilities for the success of the company while gaining experience in the process. An energetic, self-motivated and result oriented individual who strives to achieve in all tasks assigned even under pressure; possesses excellent communication/interpersonal skill. Knowledgeable on the principles and concepts of business process. Adept at developing, implementing and maintaining administrative processes that expedite the efficient flow of work by effectively coordinating tasks.

Location

Greater Bengaluru Area

AI stack

gemini

openai

Browser Use

ChatGPT

ChatGPT Images

Chroma

Work experience

Executive at Swiggy, Sep 2024 - Present · 2 yrs 3 mos, Bengaluru, Karnataka, India, Investigate and mitigate fraudulent activities across customers, delivery partners, and merchants using transactional and behavioral analysis.

Senior Quality Analyst at Myntra, May 2022 - Aug 2024 · 2 yrs 4 mos, Bengaluru, Karnataka, India, Conducted governance audits ensuring 100% adherence to SOP’s across chat, email, and voice channels.

Senior Quality Analyst at Shopee, Oct 2021 - Jul 2022 · 10 mos, Bengaluru, Karnataka, India, Monitored customer interactions to ensure policy adherence and fraud prevention.

Quality Specialist at Startek, Sep 2020 - Nov 2021 · 1 yr 3 mos, Kolkata, West Bengal, India

Quality Analyst at Startek (Flipkart Process), Aug 2020 - Oct 2021 · 1 yr 3 mos, Generated risk and performance reports highlighting compliance trends and deviations.

Education

Master of Arts - MA, Ancient history, Calcutta University, Kolkata

Master of Arts, Ancient Studies/Civilization, University of Calcutta