Headline

Certified Product Owner | Certified Business Analyst | 3x Salesforce Certified | Certified Aftermarket Specialist | Industry 4.0 | Manufacturing | Automotive | Health Cloud | SAFe Agilist | Scrum Master | NPSP | IVI tech

About

I am Sridhar Kulkarni, a Strategic Product & Business Leader with over 11 years of experience in driving large-scale CRM, Salesforce, and digital transformation initiatives across various sectors, including Automotive, Manufacturing, CPQ, and Non-Profit domains. My expertise lies in Salesforce Health Cloud and consulting, where I leverage my strong background to deliver impactful solutions that enhance operational efficiency and customer engagement. I am passionate about translating complex business visions into clear product strategies and ensuring alignment between executive goals and technology execution. Throughout my career, I have been recognized for my ability to influence senior leadership and cross-functional teams, driving consensus and managing change effectively. I am also an Agile & SAFe Transformation Leader, experienced in improving delivery throughput and speed-to-market. My commitment to customer-centric strategies and data-driven decision-making has consistently resulted in measurable business outcomes. Key Achievements: - Spearheaded Salesforce health cloud transformations, resulting in a 25% increase in donor engagement through automation and optimized workflows. - Led the strategy and delivery of Industry 4.0 products, achieving a 15% improvement in operational efficiency for Automotive & Manufacturing Firms. - Authored high-quality user stories and acceptance criteria, reducing requirement ambiguity and rework by 15%. - Successfully contributed to the onboarding of strategic clients, enhancing long-term partnerships and client retention by 8%.

Location

Greater Bengaluru Area

AI stack

midjourney

notebooklm

Figma Make

Haystack

HeyGen

JetBrains AI Assistant

Work experience

Sr Lead Business Analyst at Aezion technologies, Sep 2024 - Present · 2 yrs 1 mo, In my current role, I spearhead enterprise Salesforce Health Cloud and NPSP transformations, leading the end-to-end discovery, requirements engineering, and solution architecture. I provide Agile delivery leadership as a Scrum Master for cross-functional teams, driving sprint planning and execution, which has resulted in a 20% reduction in delivery cycle time. I partner with senior stakeholders to identify operational inefficiencies and design Salesforce-driven process improvements, enhancing organizational effectiveness. My responsibilities also include owning the requirements lifecycle, authoring user stories, and leading data migration and system integrations. Achievements: I have delivered measurable business impact by improving donor segmentation and fundraising visibility, resulting in a 25% increase in donor engagement through automation and optimized workflows.

Lead Business Analyst - Aftermarket | Salesforce - Service Lifecycle Management at Tavant, Dec 2019 - Sep 2024 · 4 yrs 10 mos, Bengaluru Area, India, - BE AN OWNER: Own the process of driving the organization to best practices using strong Techno - Functional and Influential skills in communicating to senior executives and communicating with stakeholders across the organization. - DISCOVER THE OTHER SIDE’S VIEW: Lead the discovery process during the Project's initiation (AS - IS) and define (TO - BE) by providing solutions and mapping the requirements. - WEAR THE CUSTOMER’S SHOES: Proactively identify and clearly communicate messages and updates regarding blockers, dependencies, risks, and current status to all stakeholders - STORYTELLING: Sharing the context—explaining different aspects of the same information through different perspectives, such as the customer's point of view or various internal department needs. - RUTHLESSLY PRIORITIZE: Demonstrate strong prioritization and focus skills with multitasking and competing priorities and know how to make the right trade-offs - BE INCLUSIVE: Liaise well with IT teams and various business partners upstream/downstream to influence accuracy and efficiency in the revenue accounting process - DRAW THE OWL: Identify opportunities for operational improvements across Finance & Accounting business applications and drive solution definition using metrics. - WRITE IT DOWN: Demonstrate excellent verbal and written communication with advanced presentation skills. I ensure that complex ideas, thoughts, and visions can be communicated simply and effectively. Thrive in a highly collaborative environment. - CONSULTATION: Provide pre & post-sales consultation to the prospects & customers as per their needs/use cases and helps customers adopting the Tavant's product for higher retention. - EMPOWER OTHERS: Mentor my team, develop their talent and challenge the status quo to achieve results.

Product Owner - Automotive | Agile SAFe | Aftermarket | Products at Volvo Group, Dec 2018 - Dec 2019 · 1 yr 1 mo, Bengaluru Area, India, - Part of Agile Release Train playing the role of Product Owner for embedded software system. - Work and/assist in defining epics and features and at times, stories, often through interviews and facilitating meetings with the key stakeholders. - Build collaborative relationships and operating models with the product manager to deliver results based on the organization's product vision and strategy - Clearly express the vision in an understandable product backlog that is transparent, and clear to all, and shows what the team will work on next. - Analyse and break down business problems into deliverable increments that align with vision and strategy. - Preparation and Participation in the PI Planning and work towards drafting the team's specific objectives for the current and upcoming PI's. - Establish the required features, user stories, benefit hypothesis, enablers, details and crystal clear acceptance test criteria to ensure focus on those with maximum value that are aligned with vision. - Work with one or more teams to Identify the risks and dependencies for each of the feature/user story and highlight it to the program team and other required stakeholders. - Analyze all the scenarios/use cases around the story and help the scrum team to groom before starting actual development - Hands on experience in story telling and looking at a diverse set of information collected from sales, customers, market research, users, and synthesize them to establish motivating customer-centric stories and detailed requirements. - Participate in Agile development meetings: daily scrums, scrum of scrums, demo iterations to users and gather feedback, acceptance testing. - Partner with internal and external stakeholders to define and execute comprehensive plans for feedback. - Handing People issues – Keeping team engaged and motivated. Conflict resolution. Identifying and resolving the ennoblement ask and other inefficiencies of team.

Business Analyst - Aftermarket | Automotive | Agile Scrum & Lean | Products at Daimler India Commercial Vehicles, Aug 2016 - Jun 2018 · 1 yr 11 mos, Chennai, Summary: - Negotiating difficult decisions with Colleagues and Internal/External Stakeholders. - Driven multiple Mobile/Web application projects for India, Japan and German Stakeholders - Delivering results on time, within budget and to the highest specification. - Managing the day to day operational aspects of the projects. - Developing accurate and achievable project plans. - Establishing the overall success criteria for a project including time, cost, technical and performance parameters. - Arrange and Manage all required meetings internal/external/third party teams and guide the required processes. Business: - Understand the business case and objectives - Analyze and Elicit the requirements with the help of several techniques - Develop project scope, timeline and define project boundaries - Document Business Requirements (BRD/SRS/FRD/Userstories) - Define the Workflow, User flows, Activity diagrams, WBS, Components, Sprint plannings, Plan regular releases, Version management Technical: - Perform Technical documentation (Context diagram/Class Diagram/ERD) - Create Mock-ups and User Interfaces - Develop Data Models, Data Mapping Specifications and process flows - Perform Evaluation options. Managerial: - Conduct Knowledge Transfer Sessions and Bridge the Understanding Gaps - Support Change Management / Project change requests - Assist Testing Efforts and monitor quality control functions - Develop Plans (Requirement/Scope/Quality) - Facilitate implementation through training sessions / Demonstrations Functional: - Constantly liaise with stakeholders (presentations/Meetings/ Verbal and Written Communication) - Assist in estimation of projects cost and timeline - Suggest Process Improvement Methods/ Techniques/Plans - Perform Cost / Benefit Analysis - Do the valid UAT from the user perspective and guide the teams as per the requirements to derive the output.

Associate Business Analyst at OutSmart Services Pvt Ltd, Feb 2015 - May 2016 · 1 yr 4 mos, Bengaluru Area, India, - Work with senior team members to carry out customer implementations and program enhancements. - Elicit, analyze, specify and verify business requirements. - Participate in the implementation design, setup, and review processes - Identify improvements to our feedback products and processes - Utilize Client software knowledge for testing customized software solutions - Gathering and prioritizing internal customer feedback, turning ideas into product features enhancements, and advocating for the customer - Collaborating across teams within Outsmart's umbrella to develop a deep understanding of requirements and Observability needs. - Developing effective business relationships with clients and stakeholders up to VP level.

Education

Master of Computer Applications (MCA), Computer Science, bangalore university

Doctor of Philosophy - PhD, Healthcare Analytics, National Institute of Technology, Tiruchirappalli