Headline

Growth & Ops | Health Tech · Edtech · Quick Commerce

About

Spent the last 5 years at the messy middle of growth and operations, where strategy meets execution and clean answers are rare. Across Connect and Heal, Unacademy, and Vijetha Live, I have built processes from scratch, dug into data to find what's actually broken, and worked across product, sales, and ops teams to fix it. I care about outcomes more than titles, whether that's a 65% drop in cancellations, ₹50L saved on a subscription policy, or 90K people watching live at the same time. Looking for roles where the problems are real, the team moves fast, and the work actually matters.

Location

Bengaluru

Work experience

Associate Program Manager at Connect and Heal - CNH Care, Jul 2024 - Present · 2 yrs 1 mo, Bangalore Urban, Running growth across Diagnostics, Pharmacy, Gym Subscriptions, and Home Collection. Most of my work lives at the intersection of product flows, data, and ops, figuring out why conversions drop, where cancellations come from, and how to build systems that fix both. - Teleconsult-to-service conversions up 12% after redesigning the in-app flow - Saved ~₹50L/period by identifying over-utilizers and shifting them to subscription - Eliminated ~90% of subscription support tickets via Cult.fit API integration - 65% drop in cancellations after reworking lab runner routes for same-day reports - Built upsell playbooks that added ₹1.5–4L in month one, growing ~10% MoM

Data Analyst at Unacademy, May 2023 - Jun 2024 · 1 yr 2 mos, Bengaluru, Owned data and strategy for Test Prep, IIT JEE, NEET, UPSC, CAT, K12. Translated messy numbers into decisions the sales, CRM, and content teams could act on. - Co-authored the 2024 AOP; categories beat targets by 2% (14% above trend) - 29% lift in sales revenue attribution through cohort analysis - 12% improvement in CLM conversion rates through better audience segmentation - 90K concurrent viewers during Mega Aarambh 2024

Management Information System Analyst at Unacademy, Feb 2023 - May 2023 · 4 mos, Bengaluru, Karnataka, India

Assistant Operations Manager at VIJETHA SUPERMARKETS PVT LTD, Dec 2021 - Feb 2023 · 1 yr 3 mos, On-site, Early ops hire at a hyperlocal quick commerce startup. Built the order flow, delivery process, and support function mostly from scratch. - On-time delivery from 79% - 92% - 91% fulfilment rate - Logistics cost down 7%, overall expense down 5% - NPS up 10% YoY

Operations Executive at VIJETHA SUPERMARKETS PVT LTD, Apr 2021 - Dec 2021 · 9 mos, Hyderabad

SMPETF Intern at ISRO - Indian Space Research Organization, May 2019 - Jun 2019 · 2 mos, Andhra Pradesh, India, Internship on solid motor propulsion and environmental test facilities, which helped a lot in developing great knowledge about the different tests to be carried out for the successful launch of a rocket. It also helped me understand about various components of the launch vehicle and their assembly, manufacturing, and testing of the motors. I have got a handful of virtual experiences over the components, their purpose, functioning, and design.

Intern at South Central Railway, Jun 2018 - Jun 2018 · 1 mo, Secunderābād, Welding technology during the years is being extensively used in the Indian Railways for the repair work of the coaches, fabrication, replacement of the worn out parts. This report is a gist of the various types of welding processes being used in Lallaguda workshop, a part of South Central Railway zone of Indian Railways.

Education

Dual Degree - B.Tech + M.Tech, Advanced Manufacturing Systems, JNTUH College of Engineering Hyderabad