Sri Hari Govindarajan profile photo 1 on Tal

Sri Hari Govindarajan

Software Engineer II

Greater Bengaluru Area

7+ years of work experience

7-Eleven Global Solution Center – India
Jan 20233 yrs 7 mosPresent

Bengaluru

Designed and built the Customer Care Portal from scratch — a self-service internal tool for 20+ L1/L2 support agents to resolve customer issues (refunds, order cancellations, pre-order rescheduling, loyalty points refresh, rewards redemption, account unlocks) without developer intervention, eliminating an entire class of engineering escalations. Improved Transaction History query performance by ~70% (2–3 sec → <1 sec) by implementing a data archiving strategy that retains only the last 3 months of transactions in the active table, reducing dataset size for 5 lakh+ customers and 7M+ transactions. Re-engineered the in-store Confirmation Station device for mobile checkout — reversed the QR scanning flow (store device generates QR; customer app opens camera) eliminating costly legacy hardware maintenance across 100+ store deployments. Implemented Redis caching for third-party loyalty reward catalog APIs, reducing redundant external calls and improving page load time for loyalty-related features. Built asynchronous transaction processing pipeline using RabbitMQ to handle post-order placement events, decoupling order placement from downstream processing and improving system resilience. Integrated New Relic APM across all digital applications, establishing baseline performance metrics, custom dashboards, and alerting for error rate and latency tracking across the platform. Leveraged AWS CloudWatch for production monitoring and troubleshooting — used log insights to trace errors and diagnose issues across services in the ECS environment. Used AWS API Gateway as part of the transaction processing flow; also utilised it during debugging to reproduce edge cases by passing custom payloads directly to downstream services. Managed app secrets securely using AWS Secrets Manager, ensuring credentials and API keys were never hardcoded and rotated safely across environments.
Seaant Web Technologies
Sep 20202 yrs 4 mosDec 2022

Chennai, Tamil Nadu, India

Engineered a custom OCR pipeline to extract structured job information from complex Japanese government documents, enabling automated ingestion into a recruitment platform built for the Japanese Ministry of Education's high school job portal. Developed an anchor-based text extraction technique to handle layout variance in uploaded job documents, significantly improving extraction accuracy over generic OCR approaches. Built full-stack features across multiple client products including a Japan HR recruitment platform, a real estate agent-to-buyer marketplace, and a candidate screening + interview scheduling tool using Python, Django, and PostgreSQL. Worked as an individual contributor and occasional tech lead on agile teams, handling end-to-end delivery from API design to frontend integration in React.
Khivraj Bajaj - India
Jan 20191 yr 1 moJan 2020

Bengaluru, Karnataka, India

Education

Bachelor's degree, Mechanical Engineering

Misrimal Navajee Munoth Jain Engineering College

20144 yrs2018

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Headline

Software Engineer II

About

Software Engineer with 6 years of experience building scalable backend systems and digital products in the retail technology domain. At 7-Eleven, I've worked across core platform modules — loyalty management, account management, transaction history, and internal tooling — serving 5 lakh+ customers and 7M+ transactions. I independently conceived and delivered the Customer Care Portal, a zero-to-one internal product that enabled L1/L2 support teams to resolve customer issues without developer dependency. I've also worked on improving system performance through data archiving (70% query latency reduction), Redis caching for third-party loyalty APIs, and RabbitMQ-based async transaction pipelines. Before that, at Seaant Web Technologies, I built full-stack products for international clients including a custom OCR pipeline for Japanese government job documents and a recruitment platform used for high school job placements in Japan. I'm currently exploring senior software engineering opportunities in Bangalore where I can work on high-scale backend systems and contribute meaningfully to product engineering teams. Tech: Python · Django · PostgreSQL · React · Redis · RabbitMQ · AWS (ECS, RDS, S3, CloudFront) · New Relic

Location

Greater Bengaluru Area

Work experience

Software Engineer II at 7-Eleven Global Solution Center – India, Jan 2023 - Present · 3 yrs 7 mos, Bengaluru, Designed and built the Customer Care Portal from scratch — a self-service internal tool for 20+ L1/L2 support agents to resolve customer issues (refunds, order cancellations, pre-order rescheduling, loyalty points refresh, rewards redemption, account unlocks) without developer intervention, eliminating an entire class of engineering escalations. Improved Transaction History query performance by ~70% (2–3 sec → <1 sec) by implementing a data archiving strategy that retains only the last 3 months of transactions in the active table, reducing dataset size for 5 lakh+ customers and 7M+ transactions. Re-engineered the in-store Confirmation Station device for mobile checkout — reversed the QR scanning flow (store device generates QR; customer app opens camera) eliminating costly legacy hardware maintenance across 100+ store deployments. Implemented Redis caching for third-party loyalty reward catalog APIs, reducing redundant external calls and improving page load time for loyalty-related features. Built asynchronous transaction processing pipeline using RabbitMQ to handle post-order placement events, decoupling order placement from downstream processing and improving system resilience. Integrated New Relic APM across all digital applications, establishing baseline performance metrics, custom dashboards, and alerting for error rate and latency tracking across the platform. Leveraged AWS CloudWatch for production monitoring and troubleshooting — used log insights to trace errors and diagnose issues across services in the ECS environment. Used AWS API Gateway as part of the transaction processing flow; also utilised it during debugging to reproduce edge cases by passing custom payloads directly to downstream services. Managed app secrets securely using AWS Secrets Manager, ensuring credentials and API keys were never hardcoded and rotated safely across environments.

Software Engineer at Seaant Web Technologies, Sep 2020 - Dec 2022 · 2 yrs 4 mos, Chennai, Tamil Nadu, India, Engineered a custom OCR pipeline to extract structured job information from complex Japanese government documents, enabling automated ingestion into a recruitment platform built for the Japanese Ministry of Education's high school job portal. Developed an anchor-based text extraction technique to handle layout variance in uploaded job documents, significantly improving extraction accuracy over generic OCR approaches. Built full-stack features across multiple client products including a Japan HR recruitment platform, a real estate agent-to-buyer marketplace, and a candidate screening + interview scheduling tool using Python, Django, and PostgreSQL. Worked as an individual contributor and occasional tech lead on agile teams, handling end-to-end delivery from API design to frontend integration in React.

Service Engineer at Khivraj Bajaj - India, Jan 2019 - Jan 2020 · 1 yr 1 mo, Bengaluru, Karnataka, India

Education

Bachelor's degree, Mechanical Engineering, Misrimal Navajee Munoth Jain Engineering College