Headline

Senior Product Manager, Agentforce at Salesforce

About

As a Senior Product Manager at Smarsh, I lead the development of AI-powered solutions that enhance Enterprise security through communications governance. With over nine years of experience spanning product and program management, I specialize in leveraging Generative AI, Large Language Models (LLM), and advanced automation to build cutting-edge conversational assistants and AI/ML applications. Previously, at Reltio, I contributed to the creation of the next-generation Conversational Assistant, harnessing technologies like RAG, LLM, and Vector Search to deliver smarter, faster outcomes for customers. My mission is to design innovative solutions that empower organizations to scale efficiently and make data-driven decisions, while fostering collaboration across teams to achieve impactful results.

Location

Bengaluru

AI stack

cursor

gemini

mcp

notebooklm

claudecode

ChatGPT

Work experience

Senior Product Manager, Agentforce at Salesforce, Sep 2026 - Present · 3 mos, Bengaluru, Karnataka, India

Senior Product Manager - AI/ML at Smarsh, Jan 2025 - Sep 2026 · 1 yr 9 mos

Senior Product Manager - AI/ML at Reltio, Dec 2023 - Jan 2025 · 1 yr 2 mos, Bengaluru, Karnataka, India, Product, Reltio Intelligent Assistant (RIA) Building the next-gen Conversational Assistant with state of the art technologies like Generative AI (LLM) , RAG and Vector Search with an aim to 10x Customer Productivity and Value from data!

Program Manager II at Amazon, Jul 2021 - Dec 2023 · 2 yrs 6 mos, Product Management for Iris (AI Chatbot): Led vision, strategy, and execution of an AI Chatbot with the objective to reduce turnaround time and communications workload, by collaborating with 5 teams and 5+ data sources - Integrated 4 data sources and built over >100 feature requests to address ~70% of the queries on in-scope data sources Manager, Real time Demand/Supply Planning - Built the Machine Learning Predictive model for Resource Allocation to manage the largest customer service network in the world to meet real time contact volume fluctuations - Led the implementation of 5 major Automation projects end to end with a total estimated benefit of over 40M USD

Consultant (Strategy and Operations) at Deloitte India (Offices of the US), May 2018 - Jun 2021 · 3 yrs 2 mos, Hyderabad, Strategy, Financial Management & Reporting - Optimized the reporting process for the Finance Function of an FMCG Client by identifying inefficiencies and redundancies and implemented the report retirement strategy and achieved the North Star vision - Designed and developed a tool that consolidates data from different users and provides summary using Excel VBA, which reduced the consolidation effort by 50% Data Analytics - Performed the end-to-end data analysis for an FMCG client’s Procurement Transactions starting from Data Consolidation, Cleansing and analysis to developing the Dashboards, visualizations and generating the insights - Designed and developed an automation process for the client to frequently update the vendor statistics and track the progress efficiently using Excel VBA Data Visualisation - Developed a Tableau tool and Visio maps for RELS processes to identify RPA Opportunities

Education

MBA, Indian Institute of Management, Kozhikode

Master of Business Administration - MBA, Business Administration and Management, General, KEDGE Business School