---
title: "Sreyasi Das - Service Support Manager in Kolkata | Tal"
description: "Meet Sreyasi Das, Support Service Manager(SPA) @ Gallagher | Master’s in Journalism based in Kolkata."
image: "https://tal.club/meet/sreyasi-das/share-image"
---

# Sreyasi Das on Tal

## Headline

Support Service Manager\(SPA\) @ Gallagher \| Master’s in Journalism

## About

As the Senior Services Manager at Gallagher since June 2025, I contribute to operational excellence by leveraging my strong analytical and communication skills\. My role builds on over three years of experience as an L3 Lead Specialist at Target, where I supervised teams, supported client queries, and facilitated effective fraud analysis\. With a Master’s degree in Journalism & Mass Communication from West Bengal State University, Kolkata \(2019\), I bring a depth of knowledge in communication and data analysis to my professional endeavors\. I am motivated by opportunities to collaborate with teams and apply my expertise to deliver impactful results\.

## Location

Kolkata

## Work experience

Service Support Manager at Gallagher, Jun 2025 \- Present · 1 yr 1 mo, Bengaluru, I work with US clients in the insurance domain, handling end\-to\-end customer interaction, supporting policy selection, and contributing to closures by coordinating with internal teams and ensuring smooth client experience\.

L3 Lead Specialist at Target, Aug 2022 \- Aug 2025 · 3 yrs 1 mo, Bengaluru, I am working as a Level 3 Fraud Analyst here in Target\. I supervise the L1 & L2 specialist & senior specialist and sometimes handle client queries as well

Senior Process Executive at Tata Consultancy Services, Dec 2021 \- Aug 2022 · 9 mos, Kolkata, West Bengal, India, I worked in the project of Assurant representing JP Morgan Chase Bank\. I dealt with the US based mortgage companies and kept track of insurance\.

Process Associate at TaskUs, Apr 2021 \- Dec 2021 · 9 mos, Indore, At TaskUs, I worked on a client project for a global platform\(Frontier\) where I handled data\-related tasks, ensured quality and accuracy, and collaborated with teams to meet performance targets and improve process efficiency\.

Process Associate at GENPACT, Nov 2019 \- Nov 2020 · 1 yr 1 mo, Hyderabad, At Genpact, I worked on the Google Pay process where I handled customer queries related to transactions, refunds, and account issues\. My role focused on resolving issues efficiently, maintaining data accuracy, and ensuring a smooth digital payment experience for users\.

## Education

Master's degree, Journalism & Mass Communication, West Bengal State University, Kolkata

[View the original profile](https://tal.club/meet/sreyasi-das)

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