Headline

Support Service Manager(SPA) @ Gallagher | Master’s in Journalism

About

As the Senior Services Manager at Gallagher since June 2025, I contribute to operational excellence by leveraging my strong analytical and communication skills. My role builds on over three years of experience as an L3 Lead Specialist at Target, where I supervised teams, supported client queries, and facilitated effective fraud analysis. With a Master’s degree in Journalism & Mass Communication from West Bengal State University, Kolkata (2019), I bring a depth of knowledge in communication and data analysis to my professional endeavors. I am motivated by opportunities to collaborate with teams and apply my expertise to deliver impactful results.

Location

Kolkata

Work experience

Service Support Manager at Gallagher, Jun 2025 - Present · 1 yr 1 mo, Bengaluru, I work with US clients in the insurance domain, handling end-to-end customer interaction, supporting policy selection, and contributing to closures by coordinating with internal teams and ensuring smooth client experience.

L3 Lead Specialist at Target, Aug 2022 - Aug 2025 · 3 yrs 1 mo, Bengaluru, I am working as a Level 3 Fraud Analyst here in Target. I supervise the L1 & L2 specialist & senior specialist and sometimes handle client queries as well

Senior Process Executive at Tata Consultancy Services, Dec 2021 - Aug 2022 · 9 mos, Kolkata, West Bengal, India, I worked in the project of Assurant representing JP Morgan Chase Bank. I dealt with the US based mortgage companies and kept track of insurance.

Process Associate at TaskUs, Apr 2021 - Dec 2021 · 9 mos, Indore, At TaskUs, I worked on a client project for a global platform(Frontier) where I handled data-related tasks, ensured quality and accuracy, and collaborated with teams to meet performance targets and improve process efficiency.

Process Associate at GENPACT, Nov 2019 - Nov 2020 · 1 yr 1 mo, Hyderabad, At Genpact, I worked on the Google Pay process where I handled customer queries related to transactions, refunds, and account issues. My role focused on resolving issues efficiently, maintaining data accuracy, and ensuring a smooth digital payment experience for users.

Education

Master's degree, Journalism & Mass Communication, West Bengal State University, Kolkata