Sreyashi Sadhukhan
IT Analyst
Bengaluru
2+ years of work experience
- NowPresent
May 20251 yrPresent
Develop comprehensive plans to implement subject matter in line with the education goals. Assign classwork and homework to enhance students' understanding of the study materials. Administer standardize and informal tests to evaluate students' progress. Plan and conduct assemblies every day. Check regular progress of students and also interact with parents to enhance their learning skills. Preparing the monthly SLM report and presentation to business stakeholders.
Feb 20225 mosJun 2022
Kolkata, West Bengal, India
IT Service Desk Analyst
Sep 20214 mosDec 2021
Providing end to end support to business users and working on Incidents. Handling calls, chats and emails and responding them in timely manner. Leveraging technology to issue all communications and providing key stakeholder management. Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution. Being accountable for resolving the outage via workaround or permanent fix. Supporting and nurturing process improvements and knowledge base improvements.
Education
Bachelor of Education
BARA TEKNOVASI (PT. BARA Prima Multi Teknovasi)
Bachelor in English
University of Calcutta
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