Sreenu Reddy
AI Outcome Owner at CommerceIQ | Ex-Groww | BITS Hyderabad
Bengaluru
4+ years of work experience
Sep 20261 moPresent
Bangalore
Jan 20269 mosPresent
Bengaluru, Karnataka, India
Jul 20241 yr 7 mosJan 2026
Bengaluru, Karnataka, India
- Took AI-generated executive summaries from “idea → production rollout” for an enterprise customer, scaling learning through ~100 pilot summaries and delivering a repeatable, reliable summary experience.
- Made summaries more relevant and customer-ready by incorporating real customer context (past decks/notes/transcripts) and running tight feedback loops with Customer Success to translate insights into product improvements.
- Forward-Deployed (FDE-style) partner for Customer Success: turned early AI-summary work into real pilots and adoption by pitching the value story to CSM pain points, running hands-on working sessions, and iterating live with CS until the workflow was usable day-to-day.
- Established an evaluation framework (ground-truth datasets + LLM-as-a-judge rubric) to measure quality pre/post rollout and prevent regressions across insights, summaries, and Answer Agent guardrails.
- Systematized widget insights for a major retailer rollout by codifying first-principles rules (anchor metric/dimension, highlight/lowlight logic, chart-type behaviors, titles/descriptions) and converting them into production-ready LLM prompt + formatting contracts.
- Led analytics + knowledge modeling for an RFP delivery (data cleaning, Databricks ingestion, knowledge graph + data dictionary, narrative insights), supporting a potential >$10M ARR opportunity.
- Drove instrumentation + enablement: implemented Heap tracking/events and usage readouts, supported reporting migrations, and shipped Intercom walkthroughs/banners to improve feature adoption and reduce support friction.
Jul 20231 yrJun 2024
Bengaluru, Karnataka, India
- Designed end-to-end analytics for Video KYC for Personal Loan Product, leading to the discovery of unknown process gaps and operational delays with in-house resources. Collaborated with Tech, Product, and Operation teams for Process Improvement leading to increased conversion by 40% within 30 days
- Estimated the number of agent resources required for real-time Video-KYC based on Frontend data. Setup Frontend Attribution to identify user visits and clicks page-by-page prior to the system going live
- Assisted External Audit teams with understanding the Products and Databases used internally by acting as Credit Analytics POC. Consequentially, identified and rectified inconsistencies in data and set up SOPs for the same
Jul 20221 yrJun 2023
Bengaluru, Karnataka, India
- Designed and set up Payment Analytics for Credit by creating Core Tables for Gateway Payments, and Autopay payments, eventually creating Looker Dashboards for metrics like Success Rate and TAT on different cuts.
- Conducted an end-to-end analysis of External Payments to study their patterns for Overdue/Default Users, leading to a change in Payment Due from Overall amount to Multiples of EMI, increasing repayments by 30%
- Collaborated with Process Excellence, Data Engineers, and Tech team to Setup Dashboard for monitoring Third-Party Service APIs and In-house APIs
Jul 20216 mosDec 2021
Bengaluru, Karnataka, India
- Maintained a Budget Pacing Tracker monitoring every Account's Daily Spends and Billables & their performance
- Got Experienced with in-house SQL Querying tools that helped fetch and analyze campaign data on a daily basis
- Understood the ecosystem of Performance Marketing and helped out in increasing CTRs of Ad Campaigns
May 20192 mosJun 2019
Hosur, Tamil Nadu, India
Sreenu’s AI Stack
Education
Bachelor of Engineering - BE, Mechanical Engineering
BITS Pilani, Hyderabad Campus
20184 yrs2022
Minor Degree, Finance, General
BITS Pilani, Hyderabad Campus
20184 yrs2022
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