Headline

IT Asset Management- HAM | IT Operations | IT Procurement | IT Vendor Management | Service Desk \ Help Desk etc .

About

With over 12 years of experience as an Information Technology professional, I am committed to maintaining cutting-edge technical skills and up-to-date industry knowledge. I have a solid background in IT Hardware Asset Management, IT Operations, Procurement, Vendor Management, and Client Relationship Management . I have successfully executed critical projects on time and within budgets, while coordinating the setup of facilities and strategic utilization of resources. I have also reduced material costs and enhanced vendor performance through effective procurement and negotiation skills. I have demonstrated abilities in addressing operational issues, resolving performance bottlenecks, and achieving desired objectives. I have also trained the team to improve operational metrics and reduce client escalations. I hold ITIL, Lean Six Sigma, and PROZM certifications, and have received multiple best performer awards. I am an out-of-the-box thinker with sound product knowledge and a thorough understanding of product dynamics. I am passionate about delivering quality IT services and solutions that meet the needs and expectations of the stakeholders.

Location

Bengaluru

AI stack

ChatGPT

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Work experience

Information Technology Asset Manager at Ujjivan Small Finance Bank, Oct 2019 - Jun 2022 · 2 y 8 mo, Bangalore, Manage Server, Network and End User IT assets, Hardware – 45000 assets. Activities includes Deployment of Desktops, Laptops, Tablets , Data cards, Asset surrender, Reallocation, Deactivation, Scrapping, Vendor repair etc., Facilitate maintenance and support renewals, ensure they are managed in an effective and timely mannerManage hardware asset support contracts and leasesManage contract, lease and purchase payments to ensure correct budget processingResponsible for selection and contract negotiation for Disposal companies and quarterly disposal process.Work with external vendors to identify potential solutions to fit business needs, solicit and analyze quotes and negotiate terms and conditions of purchasesWork with vendors to resolve problems related to execution of contract; invoices; or service, maintenance, or performance issues. Deliver and instruct employees on use of technological equipment Manage and orient staff on technical customer service, registering user experience on ticket system, and generating ticket reports Author and distribute training manuals for computers and devices used by staff Developed ITAM policies to decrease IT spend and increase security and complianceEnhanced asset control and inventory processes to track identification, ownership, location, and Asset status Monitoring Operational performance by working closely with the operations team to identify and prioritize improvement initiatives Preparing Quarterly Assets declarations to complete Annual Audit to ensure that 0% compliance Team Management and Coordination with team to get it done for pending tasks and timely respond to clients Calls or mails to avoid escalations Implementation & Improve the process to speed up the customer Operations to get the customer feedback survey

Sr Sytems Engineer - IT Hardware Asset Life cycle managment at Cognizant, Dec 2010 - Mar 2019 · 8 yrs 4 mos, Bangalore, Abilities in harmoniously managing the day to day tasks with a talent for Information Technology involving Techno-Commercial Functions, Procurement, Vendor Management, IT Asset Management, Documentation & Client Relationship Management in line with industry best practices. • Holds the distinction of managing multiple tasks with a superior record of executing critical projects on time and within budgets. • Possess excellent analytical skills that have been put to good use while evaluating project feasibility, planning, etc. across assignments. • Coordinating projects for the setup facilities with accountability for strategic utilization • & deployment of available resources to achieve organizational objectives. • Distinction of effectively steering Procurement with accomplishments spanning reduction in Material Costs; enhancing Vendor Performance. • Demonstrated abilities in addressing operational issues, resolving performance bottlenecks and achieving desired objectives. • Actively involving in training the team to enhance the Team operational metrics and reduce the client escalations. • Proactively manages IT inventory scans and auditing reports to provide assurance of program effectiveness and reports hardware metrics to management. • An Out-of-the-Box thinker with sound product knowledge and a thorough understanding • of Product dynamics. • Received best performer awards in multiple quarters.

Education

Bachelor of Arts - BA, Economics, Dr. B. R. Ambedkar Open University, Hyderabad