Headline

Delivery Excellence partner|Delivery Manager | Project Manager | Change Manager & Coordinator | IT2A | Waterfall| BMC Remedy,Helix SM | Jira | Keyedin | Stakeholder Management | CIP | Vendor & Communication management

About

Program & Delivery Leader with 15+ years of experience in IT Infrastructure Services, specializing in global retail and banking domains. Proven expertise in ITIS, service delivery, and automation across cloud, data center, and networking. Known for driving transformation through IT2A, Waterfall, and DevOps practices. Skilled in Project management, vendor coordination, and stakeholder engagement. Adept at improving uptime, reducing manual efforts, and aligning IT strategies outcomes to business goals. Now open to global opportunities where I can contribute to enterprise-scale digital programs, infrastructure modernization, and ITSM excellence. I hold a valid Australian PR (subclass 189) and have 2.5 years of work experience in Sydney. Let’s connect #ProjectManagement #AgileDelivery #Product Management#Leadership #ScrumMaster #DisasterRecovery #PowerBI #ServiceDelivery #ServiceNow #ITIS#Delivery Excellences

Location

Chennai

AI stack

claude code

ChatGPT

Microsoft Copilot

Work experience

Delivery Excellence Partner at Tata Consultancy Services, Sep 2026 - Present · 2 mos, Chennai, Tamil Nadu, India, Excited to share that I have transitioned into a new role as a Delivery Excellence Partner at Tata Consultancy Services (TCS). In this role, I will focus on strengthening delivery governance, operational excellence, and continuous improvement across the portfolio. Key Focus Areas: * Delivery Governance: Ensuring effective project reviews, process compliance, and delivery standards like PMR, eUPP, FI, CIP, Impact,iGovern * Portfolio Health & Performance: Monitoring KPIs, delivery risks, and overall project health. * Stakeholder Engagement: Collaborating with Delivery Partners, Project Managers, and leadership teams. * Risk & Issue Management: Proactively identifying risks, resolving challenges, and driving corrective actions. * Process Excellence: Improving delivery efficiency, quality, and operational maturity. * Continuous Improvement: Driving best practices, automation opportunities, and measurable business outcomes. Looking forward to leveraging my experience in Project Management, Service Delivery, ITSM, and Agile methodologies to contribute to delivery excellence and business success. Excited about this new journey, the opportunities to learn, collaborate, and create meaningful impact! #DeliveryExcellence #TCS #DeliveryGovernance #OperationalExcellence #ProjectManagement #ContinuousImprovement #Leadership #CareerGrowth

Project Delivery Manager at Tata Consultancy Services, Jun 2025 - Sep 2026 · 1 yr 4 mos, Chennai, Tamil Nadu, India, Project : Boots Pharmacy (UK) | Chennai | Aug 2025 – Present

Junior Scrum Master at Tata Consultancy Services, Nov 2024 - May 2025 · 7 mos, Chennai, Tamil Nadu, India, Project :Marks & Spencer (Retail_Networking), Chennai * Managed Agile delivery for network automation and continuous improvement projects. * Created epics and tasks in Jira, facilitated daily standups, sprint planning, and retrospectives. * Implemented OKR dashboards to align team performance with strategic goals. * Trained teams on Scrum and Jira best practices; improved Agile maturity across vendors. Accomplishments / Projects to Feature: Power BI Dashboard for EOS/EOL Heatmaps ( Marks & Spencer )

SME | Project Coordinator - Data Management Specialist (Client facing - Onsite & Offshore) at Barclays, Mar 2009 - Apr 2013 · 4 yrs 2 mos, Greater Chennai Area, As an SME and Project Coordinator specializing in Data Management at Barclays, I played a key role in ensuring data accuracy and compliance for their captive banking operations. My responsibilities included meticulous document review, KYC verification, and managing employee data within SAP, working closely with both onsite and offshore teams. Achievements: Improved data accuracy by 15% through rigorous document review and verification processes, enhancing the quality of KYC and employee data within core systems. Streamlined data management workflows by implementing process improvements, resulting in a 10% reduction in processing time for onboarding new employees. Successfully collaborated with cross-functional teams, ensuring seamless data flow and alignment between HR, Operations, and IT departments. Proactively identified and escalated data discrepancies, contributing to enhanced compliance with regulatory requirements and internal data governance policies.

Presales Team Lead at HP, Jul 2007 - Mar 2009 · 1 yr 9 mos, Managed customer operations between India and Australia, acting as single-point of escalation for service issues. Supported pre-sales efforts with Account Executives, aligning customer needs with HP’s service offerings. Collaborated with delivery teams to ensure smooth transitions from proposal to post-sales execution. Analyzed data from Amendments and Renewals teams to identify gaps and implement corrective actions. Contributed to proposal creation, scope discussions, and service improvement initiatives, demonstrating strong customer-centric thinking.

Presales Team Lead at Hewlett Packard Enterprise, Jul 2007 - Mar 2009 · 1 yr 9 mos, Managed customer operations across HP Chennai and Australia, serving as the key liaison between customers, account executives, and delivery teams. Acted as a single point of escalation for complex customer issues, driving timely resolution and maintaining high levels of customer satisfaction. Partnered with Account Executives across India and Australia on pre-sales activities, aligning customer requirements with HP solutions and ensuring smooth transition to post-sales delivery. Analyzed Amendments and Renewals operational data to identify process gaps, implement corrective actions, and improve overall team efficiency and service quality.

Education

MBA, HR General, University of Madras

Bachelor of Commerce - BCom, Accounting and Business/Management, D.G.Vaishnav College