Headline

Software Engineer @ Lumen Technologies | Jira, EIS, PlayWright, Selinium,Cypress basics| service now| open to opportunities

About

Lumen Technologies harnesses my expertise as a Software Engineer, where I contribute to technology-driven projects leveraging skills in Jira, EIS, and ServiceNow. A graduate of Malla Reddy College of Engineering & Technology with a BTech in Electronics and Communication Engineering, I bring a strong academic foundation to my role. My work involves collaborating with teams to deliver impactful solutions and streamline processes. With a focus on innovation and efficiency, I aim to create value and drive success in dynamic technical environments. Core Responsibilities & AchievementsFramework Architecture: Designed and maintained a scalable, distributed automation framework from scratch using Playwright with TypeScript/JavaScript (or Python/C#). Design Patterns: Implemented advanced Page Object Model (POM) and custom fixtures to ensure highly reusable, maintainable, and clean test code. Execution Speed: Leveraged Playwright’s native parallel execution, sharding, and worker processes to cut total test suite run time from hours to minutes. Flakiness Reduction: Utilized auto-waiting, custom assertions, and smart retry strategies to reduce flaky test alerts by 80%, increasing team trust in automation reports. API & UI Integration: Combined UI testing with Playwright’s native API testing capabilities to perform rapid state setup, bypassing slow UI login flows.CI/CD Integration: Integrated Playwright suites seamlessly into GitHub Actions / GitLab CI / Jenkins pipelines to run automatically on every Pull Request (PR). Advanced Features: Utilized network interception (mocking/routing), multi-auth states, visual regression testing, and storage state preservation for complex user workflows.Reporting & Analytics: Configured Allure Reports / Playwright HTML Reporter and integrated automated slack alerts for real-time visibility into build health.Cross-Functional Collaboration: Partnered closely with developers to debug applications using Playwright Trace Viewer and Codegen, drastically reducing Bug Resolution Time.

Location

Hyderabad

Work experience

Software Engineer at Lumen Technologies, Jan 2024 - Present · 2 yrs 7 mos

Quality Assurance Engineer at Lumen Technologies, Jan 2024 - May 2026 · 2 yrs 5 mos, Enterprise Infrastructure Solutions (EIS) • Performed end-to-end testing of order-to-cash lifecycle processes • Validated CLIN-based large and small order types • Tested order creation, billing, Proforma, ProdBIP, invoice generation, delivery • Designed and executed test cases from business requirements • Conducted Functional, Integration, System, Smoke, Regression Testing • Logged defects in JIRA and tracked lifecycle • Participated in Agile ceremonies • Performed SQL validation for data accuracy Customer Credit Authorization Tool (CCAT) • Tested dispute management workflows for invoice disputes • Validated billing operations and resolution processes • Performed API testing using Postman • Tested BMP handler event processing via APIs • Validated approval workflows and billing adjustments • Conducted SQL backend validations • Performed UI and functional testing Service Level Agreement Reporting (SLAR) Automation Project • Validated automated SLAR reporting workflows • Verified monthly SLAR deliverables for federal agencies • Tested Azure cloud-based processing components • Ensured reporting accuracy and compliance • Verified performance improvements in BSS Portal • Reduced manual intervention through automation • Participated in requirement analysis and test planning

Intern at ServiceNow, 2023 - Jul 2024 · 1 yr 7 mos, • Worked on workflows, incident management, service catalog modules, and ITSM processes. • Supported development, testing, and deployment activities. • Gained exposure to SDLC and ITSM processes.

Education

Bachelor of Technology - BTech, Electronics and communication Engineering, Malla Reddy College of Engineering & Technology

Bachelor of Technology, Electrical, Electronics and Communications Engineering, SGPA