Headline

Customer Insights Manager @ Angel One | Driving Insights Transformation

About

Angel One leverages my role as Customer Insights Manager to enhance customer experience and drive innovation. With a Bachelors of Commerce in Finance and my Career experience, my background supports my ability to manage strategy and insights transformation effectively. Previous roles at Ninjacart, CoinDCX and Groww included contributions to strategy, process excellence, and customer experience, fostering a strong foundation in AI and large language models. My work champions data-driven decision-making to improve business outcomes and deliver impactful solutions.

Location

Karnataka

AI stack

aistudio

gemini

ollama

openai

Work experience

Associate Product Manager at Angel One, Jun 2024 - Present · 1 yr 11 mos, Bengaluru, Karnataka, India

Strategy and Innovation - Customer Experience at Ninjacart, Aug 2023 - May 2024 · 10 mos, Hybrid, Experiments, Learning & Development, Outbound and Strategy.

Process Excellence - Customer Experience at Ninjacart, May 2023 - Aug 2023 · 4 mos, Bengaluru, Karnataka, India

Lead - Customer Value and Innovation at CoinDCX, Nov 2022 - May 2023 · 7 mos, Mumbai, Maharashtra, India

Team Lead - Service Escalations at CoinDCX, Jul 2021 - Nov 2022 · 1 yr 5 mos, Mumbai, Maharashtra, India

Customer Success Lead at Groww, India, Oct 2019 - Jul 2021 · 1 yr 10 mos, Greater Bengaluru Area

Sr. Customer Success at Groww, India, May 2019 - Oct 2019 · 6 mos

Customer Success at Groww, India, Jan 2019 - May 2019 · 5 mos

Human Resource at Selvitate Technologies Pvt Ltd, Sep 2019 - Oct 2019 · 2 mos, Bengaluru, Karnataka, India

Education

Bachelor of Commerce - BCom, Accounting and Finance, bangalore university