Headline

Operations Manager | Scaling Global Processes Across EMEA, APAC & North America | CSAT Focused | Six Sigma Green Belt | Power BI & Data Analytics

About

"Great operations is invisible, but its impact is undeniable. A true people manager doesn’t just build processes, they build people who make processes thrive." My journey in operations started with a simple passion: helping people succeed. Over time, that passion has evolved into a career dedicated to building scalable systems, streamlining workflows, and driving efficiency through technology and people-first leadership. From managing global learner operations at University of the People, to strengthening placement processes at OdinSchool, and later building TerraTern’s Job Search Assistance vertical from 0:1, I have consistently focused on one goal: creating operations that are smarter, faster, and more sustainable. I specialize in process improvement, automation, and operational strategy. By implementing SOPs, leveraging AI and data analytics, and embedding continuous improvement frameworks, I have delivered measurable outcomes such as higher CSAT scores, reduced turnaround times, and improved service quality across global markets in EMEA, APAC, and North America. What sets me apart is a rare balance of process excellence and people-centric leadership. Recognized as a true People’s Manager, I lead with empathy, accountability, and collaboration, ensuring teams not only achieve KPIs but also grow in the process. Core strengths include: Building and scaling new operational verticals from 0:1 Process Optimization & Workflow Automation AI & Data Analytics for Smarter Decision-Making Global Operations Strategy & Service Delivery CSAT and Client Experience Excellence Stakeholder & Partner Management Team Development, Mentorship & Leadership Lean Six Sigma Green Belt Certified I am now excited about opportunities where I can bring together strategy, analytics, and people-first leadership to optimize operations, deliver efficiency, and build scalable systems that enable organizational growth. If you are looking for someone who can combine AI-driven insights with proven operational leadership, let’s connect.

Location

Bengaluru

Work experience

Operations Manager at TerraTern, Aug 2024 - Sep 2025 · 1 yr 2 mos, Bengaluru, Karnataka, India

Manager - Corporate Relations | Odin School | Grey Campus at OdinSchool, Feb 2023 - Sep 2024 · 1 yr 8 mos, Bengaluru, Karnataka, India

Lead - Enterprise Business | Grey Campus at GreyCampus Enterprise, Feb 2023 - Sep 2024 · 1 yr 8 mos, Bengaluru, Karnataka, India

Team Leader Transfer Credit at University of the People, Jul 2020 - Jan 2023 · 2 yrs 7 mos, Mysore, Karnataka, India

Student Faculty Trainer at Career Launcher, Sep 2019 - Sep 2020 · 1 yr 1 mo, Mysore, Karnataka, India

Education

Bachelor's degree, Business/Commerce, General, St. Joseph's Degree & PG College

Master's degree, International Business, Indira Gandhi National Open University