Headline

Operations Excellence | Process Improvement | AI-Assisted Operations

About

I am an Operations Professional with 5+ years of experience at Amazon, specializing in Transportation Operations, Operational Excellence, Process Improvement, and Quality. Throughout my career, I have worked across multiple operational functions, including Transportation Operations, CTI, Tolls, FR, DA Accolades, WIMS, Counters & Lockers, and Address Verification. These experiences have helped me build a strong foundation in managing high-volume operations while maintaining quality, SLA performance, and customer focus. I enjoy solving operational challenges by simplifying workflows, improving processes, and creating structured ways of working. I believe operational excellence is not just about completing tasks—it's about continuously improving how those tasks are performed. To support this approach, I have built AI-assisted workflows for toll validation, document verification, and quality checks to improve consistency and reduce manual effort. I also create process documentation, validation checklists, and knowledge repositories to make complex workflows easier to manage and more scalable. Beyond my core responsibilities, I have served as a Shift Point of Contact (POC), supported training and onboarding, collaborated with cross-functional stakeholders, participated in operational pilots, and contributed ideas that improved workflow efficiency and operational quality. My contributions have been recognized through the Power of One Award, Builder's Award, RoW APEX – Central Operations Certificate of Appreciation, multiple leadership recognitions, and promotion from L2 to L3. I strongly believe that every challenge is an opportunity to improve a process. Rather than relying only on memory, I prefer building structured systems that improve accuracy, consistency, and long-term operational efficiency. I am always interested in opportunities related to Operations Excellence, Business Operations, Program Management, Process Improvement, and AI-enabled Operations, where I can continue learning, solving problems, and creating meaningful business impact.

Location

Bengaluru

Work experience

Transportation Specialist at Amazon, Aug 2025 - Present · 1 yr, • Review and resolve Transportation Operations cases while ensuring SLA compliance and operational accuracy. • Perform detailed toll reimbursement validation by reviewing itemized invoices, receipts, and supporting documentation. • Investigate discrepancies, identify root causes, and ensure compliance with standard operating procedures. • Manage DA Accolades and Transportation-related operational workflows with a strong focus on quality and customer experience. • Create process documentation, trackers, and knowledge resources to improve team efficiency and reduce operational errors. • Built AI-assisted internal workflows to automate toll calculations, streamline document reviews, and improve productivity. • Collaborate with cross-functional teams, SMEs, and stakeholders to resolve complex operational issues. • Consistently recognized through Shout-Outs and internal appreciation for Ownership, Customer Obsession, Bias for Action, Raising the Bar, Dive Deep, and Insist on the Highest Standards.

Transportation Representative at Amazon, Jul 2021 - Aug 2025 · 4 yrs 2 mos, • Supported transportation operations while maintaining high productivity and quality metrics. • Reviewed operational cases, investigated issues, and ensured timely resolution within SLA. • Assisted in onboarding, floor support, refresher training, and knowledge sharing. • Contributed to multiple cross-functional projects and operational improvement initiatives. • Recognized with Power of One Award, RoW Apex Certificate of Appreciation, and multiple leadership Shout-Outs for consistency, ownership, customer obsession, and operational excellence

Education

Bachelor of Commerce - BCom, Accounting and Finance ( Hons.), University of Calcutta