Headline

IT Support Engineer | Transitioning into Cloud & Infrastructure Roles | AWS | Linux | Networking | EC2 | IAM | VPC

About

IT Operations and End-User Computing (EUC) professional with hands-on experience supporting enterprise users in large-scale environments. Currently working with Airtel Payments Bank through Vayam IT Solutions, managing end-to-end endpoint operations including device provisioning, onboarding, lifecycle management, and secure decommissioning across Pan India locations. Skilled in managing Windows and macOS environments using Microsoft Endpoint Manager (Intune), SCCM, and JAMF, along with administration of Microsoft 365, Active Directory, and VPN access. Experienced in incident and service request management through ServiceNow while ensuring SLA compliance and seamless end-user support. Currently expanding expertise in AWS Cloud, Linux, networking, and cloud infrastructure technologies, with foundational knowledge of EC2, IAM, VPC, S3, Auto Scaling, ELB, and CloudWatch. Passionate about endpoint management, enterprise IT operations, endpoint security, and cloud infrastructure, with a long-term goal of progressing into IT Operations, Cloud Engineer, or Infrastructure Support roles.

Location

Gurugram

AI stack

claude code

ChatGPT

Work experience

Desktop Support Engineer at Vayam Info Solutions Pvt Ltd, Sep 2025 - Present · 1 yr 1 mo, Gurugram, Haryana, India, Part of Airtel Payments Bank IT Operations team, handling end-to-end end-user computing (EUC) and endpoint management support across Pan-India locations.

Information Technology Executive at Cogent E Services, Apr 2023 - Jul 2025 · 2 yrs 4 mos, Noida

Education

B.tech, Computer Science, GLA University