Headline

Technical Support Engineer at Automation Anywhere

About

Experienced Technical Support Engineer with 4 plus years in the IT industry, providing end-to-end technical assistance through chat and case-based support. Skilled in API troubleshooting, SQL, networking, Robotics process automation, Document Automation and AWS fundamentals, with a strong ability to diagnose, resolve, and communicate technical solutions effectively. I actively contribute to the knowledge base (KB) documentation, ensuring reusable, high-quality technical content that enhances customer self-service and reduces resolution time. Known for maintaining a customer-first approach, collaborating cross-functionally, and driving consistent improvements in service quality and operational efficiency. Passionate about continuous learning, automation, and using technology to deliver seamless customer experiences.

Location

Greater Bengaluru Area

AI stack

claude code

claude

deepmind

gemini

openai

ChatGPT

Work experience

Technical Support Engineer at Automation Anywhere, Apr 2025 - Present · 1 yr 6 mos, Bengaluru

Associate Technical Support Engineer at Automation Anywhere, Jan 2023 - Present · 3 yrs 9 mos, Bengaluru, Karnataka, India

Trainee - Associate Technical Support Engineer at Automation Anywhere, Mar 2022 - Dec 2022 · 10 mos, Bengaluru, Karnataka, India

Education

B.tech, Electronics and communicaion, New Horizon College of Engineering