Sowmya Bhandary profile photo 1 on Tal

Sowmya Bhandary

Data analytics with power BI

Mangaluru

8+ years of work experience

UnifyCX
Apr 20224 yrs 7 mosPresent

Mangaluru, Karnataka, India

Apr 20224 y 6 moPresent

Mangalore

Lead floor support by assisting CSR agents with complex queries and escalation calls. Managed escalation supervisor calls and ensured timely resolution. Assisted team in handling emails and Microsoft Teams communication. Trained and guided new CSR agents on process and tools. Managed large volume of international voice process calls. Resolved queries related to fraud, DMV, and legal matters.
Oct 20201 y 6 moApr 2022

Mangaluru, Karnataka, India

data entry operator
Decathlon
Oct 20181 y 11 moSep 2020

Bangalore

Sowmya’s AI Stack

openai
openai
ChatGPT
ChatGPT
ChatGPT Images
ChatGPT Images
Microsoft Copilot
Microsoft Copilot
OpenAI Agents SDK
OpenAI Agents SDK
OpenHands
OpenHands

Education

Visvesvaraya Technological University

Bachelor of Engineering - BE, Computer Science

Visvesvaraya Technological University

20144 yrs2018
Alva's PU College, Moodabidre

Pre-University (PCMC)

Alva's PU College, Moodabidre

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Sowmya Bhandary on Tal

Headline

Data analytics with power BI

About

looking for better opportunity

Location

Mangaluru

AI stack

openai

ChatGPT

ChatGPT Images

Microsoft Copilot

OpenAI Agents SDK

OpenHands

Work experience

Inbound Customer Service Representative at UnifyCX, Apr 2022 - Present · 4 yrs 7 mos, Mangaluru, Karnataka, India

Support Analyst at GlowTouch Pvt. Ltd., Apr 2022 - Present · 4 y 6 mo, Mangalore, Lead floor support by assisting CSR agents with complex queries and escalation calls. Managed escalation supervisor calls and ensured timely resolution. Assisted team in handling emails and Microsoft Teams communication. Trained and guided new CSR agents on process and tools. Managed large volume of international voice process calls. Resolved queries related to fraud, DMV, and legal matters.

Data Entry Operator at Wenlock District Hospital, Oct 2020 - Apr 2022 · 1 y 6 mo, Mangaluru, Karnataka, India, data entry operator

Sales Development Representative at Decathlon, Oct 2018 - Sep 2020 · 1 y 11 mo, Bangalore

Education

Bachelor of Engineering - BE, Computer Science, Visvesvaraya Technological University

Pre-University (PCMC), Alva's PU College, Moodabidre

Sowmya Bhandary - Inbound Customer Service Representative in Mangaluru | Tal