Headline

PM/PMM|10yrs Exp Full-time PM l AI, Marketing & Analytical Projects|Agile/Scrum & Sprint facilitator|Beta-testing|SDLC|Release KB-rollouts|Roadmap|RAID|WBS|SLA|Risk Reg|KPI DB|CPI|Timely delivery|Ops & Scaling

About

Results-driven Project Manager with 10+ years of diverse Project Management experience leading cross-functional teams (involving 50 pax) in SaaS/PaaS operations, Marketing technology & automated workflows. Excel in Agile/Scrum (Asana, Jira, Trello), directed marketing team sprint planning & resolved blockers in stand-ups for 10+ key stakeholder alignment on daily basis for expedited GTM delivery & to manage complex dependencies, timelines as well as business outcomes in fast-paced environments. Working familiarity with AI tools including Claude, perplexity, ChatGPT. Microsoft Copilot, Notebook LLM & Antigravity for agentic workflow optimisation, documentation drafting & process improvement, also actively upskilling on furthermore latest AI tools. I also run i-love-mee.com, a personal fashion styling platform where I curate style content, build mood boards & explore AI-assisted fashion imagery. As a PM, Iheaded process optimization & quality improvements in website management, features, releases, KB rollouts & innovative projects like funnel marketing & lead enrichment projects with 15 U.S. based city targeted landing pages, utilising HubSpot/Zapier based automations accelerating cold-lead to SaaS sign-up conversions by 30% along with organic new lead generation by 15% maximising the ROI. Secured 80% SaaS renewals annually with value added retrospective reporting products formulated with GA4 analytical insights by leading & upskilling a high-performing team of 15 pax. I emphasise fostering a collaborative, growth-oriented team culture, with a motivational leadership style, mentoring individuals & introducing new tools to streamline project execution as I strive to balance operational efficiency with innovation & service quality improvising user experience towards product/platform navigation. Also optimized $25-30K Indian ops budgets through vendor management & negotiations for regional resource allocation & logistics. Designed annual roadmaps, advanced KPI models & OKR tracking to evaluate & boost efficiency & performance from time to time. Managed & delivered 500+ successful campaigns from KYC to Post-campaign, across US, UK & other major global cities with proven results. While I bring proven program governance & stakeholder alignment majorly to the team I work with, my additional experience in event management & consulting business as well as my education MBA (Anglia Ruskin University) & BE (EEE, Anna University) lays the technical-business foundation to drive immediate impact.

Location

Bengaluru

AI stack

antigravity

claude code

notebooklm

notion

perplexity

Figma Make

Work experience

Product Manager & PMM . Global at Freelance (Self employed), Mar 2025 - Present · 1 yr 9 mos, APAC

Project Manager | Product Marketing . Automation . Analytics . Ops | EMEA . APAC . AMER at CauseMatch, Jan 2022 - Mar 2025 · 3 yrs 3 mos, • Managed multi departmental operations including Indian Operations, Global Marketing, Automation & Analytics Projects by collaborating with top management & multiple stakeholders throughout the company. • Managed & communicated new releases and updates with wider teams with proper documentations available for SAAS clientele. • Beta test and updated feedback by collaborating with dev team and other departmental heads. • Led multiple automation projects, reducing a 3-hour reporting task to a single-click process enabling my team to generate minimum 6+ reports per day consistently, automating MQL-to-SQL handoff eliminating manual updates & accelerating sales response time & configuring AI chatbots with precision KB routing & lead-to-sales transfers, significantly cutting chat response time & support ticket volume. • Direction automations project that involves workflows & templates for simplifying concurring marketing events like webinars, conferences & umbrella campaigns to boost new lead generations. • Facilitated daily scrum meetings for marketing project management overall in agile manner. • Directed the review & timely releases of new marketing materials & website feature based pages following new product releases. • Managed Partner coaches onboarding and technical training • Managed Google Analytics and statistics by training a team of 15 analysts & overall assisting analytical Retrospective report generations as well as digital Remarketing products with Google ads • Managing new automations & integrations by collaborating with IT team to simplify all hefty tasks in overall departments. • Stays up-to-date for tool comparison and introduction or migration to budget friendly and best platform integration available in market. • Assisting with regional recruiting, talent upskilling programs and performance review, as a part of being the Operations manager for Indian team of 20 pax.

Technical Project Manager & CSM at CauseMatch, Apr 2019 - Jan 2022 · 2 y 9 mo, India, • Project management/coordination by managing the 15 member Technical Customer Support Team in resolving all the service-related issues & examining the Client's needs. • Involved in the Recruitment Process & training to the TCS department. • Implementing strategies & protocols to support the TCS team for efficient functioning & productivity. • Researching & integrations of best online tools solutions to ease the process & for better tracking. • Apart from being Campaign & technical project manager for Full-service campaigns & Tech only campaigns, also fulfilled the roles & responsibilities of Analytics expert, Office manager, Strategic planner for Indian Sales, etc

Campaign Success Manager (CSM) at CauseMatch, Nov 2018 - Apr 2019 · 6 mos, • Working with International clients & delivered 500+ digital fundraising campaigns successfully. • Responsible for working & connecting the clients with the various departments like Creative, fundraising, technical support & development teams. • Guide and assist the client in executing logistics, operations, and technical aspects of campaigns. • Parallelly working with the International team and our technology development team to provide feedback and constantly improve our Platform & services • Ensuring that all aspects of the campaign are moving forward efficiently. • Managing the campaign page creation process, ensuring client has what they need to launch their campaign much ahead, creating the page, preparing email templates, customer support, navigating technical needs, updating donor information and so on • Assistance with effective use and engagement of the CauseMatch platform. • Ensuring our clients are completely satisfied having the best experience in our platform.

CRM Manager & Start-up Builder at Arjuna Group aka Arjuna Edu Foundation & Arjunado, Aug 2015 - Oct 2018 · 3 yrs 3 mos, India, Company Overview: Arjuna Group provides Educational services through Arjuna Edu Foundation, one of the leading Educational Consultancy in South India with its services extended to Malaysia, UK & other cities like Bangalore, Erode, Coimbatore, Salem & Calicut, with its head office in Wayanad. Apart from this Arjuna-Group have developed Arjunado, an Entertainment line of work extending services in Event Management and conducting International DJ’s including SUNBURN over major South Indian Cities & College Campus Events. Job Profile: • Responsible for maintaining the relationship between Company & Reputed Institutions & other Agencies as well. • Handled SMS Advertising / SMS Campaigning / Email Campaigning. • Involved in the PR Activities for the Organisation. • Managed the 5 member Customer Relationship Management Team in resolving all the service-related issues & examining the Client's needs & requirements. • Made strategies for the efficient functioning of CRM Team & increasing their productivity • Involved in the Recruitment Process for the CRM Department. • Provided training to the CRM Department • Built & Managed Professional Relationships with different Clients. • Vendor Management • Involved in employee engagement & productivity enhancement initiatives.

Graduate Engineering Trainee at Woory America, Inc., Apr 2015 - Jul 2015 · 4 mos, Tamil Nadu, India, Primary Line of Business: Korean electronic manufacturer line for design & developing Indian Automotives Job Profile: • Involved in Overall Production, Maintenance & Quality Test related to Panel-Designing & Assembling in the SMT Department. • Monitored & managed the team handling Wave Soldering & Surface Mounting Technique(SMT) Machinery for assembling components over Temperature controlled panels for Hybrid vehicles such as HYUNDAI ELITE etc. • Ensuring the output of Zero-Defect & Quality products. • Monitoring all ESD protection measures were followed properly by all team members in all stages • Responsible for the safety & welfare of all team members at the production and assembling levels of the factory. • Conducting Visual Inspection (VI) of the panel at the initial stage to detect any possible minute error. • Ensuring & following up of Visual Inspection (VI) of the panel carried out after completion of each stage. • Managing & reporting all incoming in-stock PCB panels & finished SMT boards.

Education

Master of Business Administration - MBA, Business Administration and Management, General, Anglia Ruskin University

Bachelor’s Degree, Electrical and Electronics Engineering, Anna University Chennai

Public links

sowbharnikarn-hub.github.io: https://sowbharnikarn-hub.github.io/portfolio/