Headline

RCA/Root Cause Analyst | Operations Excellence | SLA, Quality Analysis and Process Control | Resolutions Specialist | (Official: Information Processing Specialist)

Location

Kolkata

Work experience

Root Cause Analyst at Tata Consultancy Services, Jul 2019 - Present · 6 yrs 11 mos, Kolkata, West Bengal, India, I currently serve as a Root Cause Analyst. My primary responsibility involves reviewing customer interactions, particularly calls, to identify the underlying causes of repeat contacts. Through in-depth analysis, I help uncover trends, process gaps, and behavioral patterns that contribute to recurring issues, enabling the business to implement targeted improvements and enhance the overall customer experience. I possess strong process knowledge and am recognized for my attention to detail and analytical approach. I'm also highly committed to continuous learning and professional development, consistently seeking opportunities to expand my expertise and stay current with evolving business needs and industry best practices.

Supervisor at Swadesh Softwares Pvt Ltd, Apr 2017 - Jun 2019 · 2 yrs 3 mos, Durgapur, West Bengal, India

Education

Bachelor of Commerce - BCom, Business/Commerce, General, Michael Madhusudan Memorial College, Durgapur

Bachelor of Commerce - BCom, Business/Commerce, General, Manisha International School - India