Headline

AI-Augmented Software Delivery @ ConnectWise | Building bug triage agents for engineering teams | Fractional AI Lead · Bengaluru | Certified in Machine Learning and Artificial Intelligence

About

I'm a Principal Software Engineer II at ConnectWise, where I work on AI-augmented enterprise software delivery — using AI to make large-scale software systems ship faster, with fewer errors and less manual overhead, with 13 years of experience architecting and delivering innovative technology solutions across diverse industries. That work taught me something that keeps showing up across every engineering team I talk to: developers lose a surprising chunk of their week not fixing bugs, but just deciding which bugs matter, who owns them, and what to look at first. Manual triage is invisible overhead that compounds quietly — until a P1 sits unrouted for two days and something breaks in production. So I'm building something about it. I'm currently developing an AI-powered bug triage agent that integrates with GitHub and Jira — automatically classifying issues by severity, detecting duplicates, assigning owners based on codebase context, and escalating P1s to Slack before anyone has to ask. The goal: give engineering teams back 2–4 hours a week and make sure critical issues never get buried in the noise. Alongside the product, I'm offering fractional AI leadership to early-stage Indian tech startups — working embedded with engineering and product teams to identify automation opportunities, deploy agents, and build an AI roadmap that actually ships rather than sitting in a deck. If you're an engineering manager or CTO who's felt this pain, I'd genuinely like to hear how your team handles it today. I'm in research mode and every honest conversation sharpens what I'm building. 📌 Based in Bengaluru 📌 Open to: discovery conversations with engineering leaders | fractional AI lead engagements | pilot partnerships for the bug triage agent Adept at leading cross-functional teams, I thrive in dynamic environments where solving complex challenges and building scalable platforms are the norm. My approach is grounded in a deep understanding of underlying principles, enabling me to design systems that are robust, elegant, and future-ready. I am the creator of “Tathyaganga”-an AI-powered prototype of a professional content management platform (featured in Medium). I am committed to using technology as a force for good-enhancing productivity, fostering financial independence, and empowering individuals to focus on what matters most. Let’s connect and explore how we can build a better future together.

Location

Greater Bengaluru Area

AI stack

antigravity

cursor

grok

langfuse

langgraph

opencode

Work experience

Principal Engineer II at ConnectWise, Dec 2023 - Present · 2 yrs 9 mos, Bengaluru, Applying AI to accelerate enterprise software delivery pipelines — reducing manual overhead in testing, deployment, and issue resolution workflows

Software Engineer - JL3 at A.P. Moller - Maersk, Dec 2019 - Dec 2023 · 4 yrs 1 mo, Greater Bengaluru Area, Worked on the design, development and delivery of Maersk Support Hub page Developed an end-to-end NLP based article recommendation system

Module Lead at BRIDGEi2i Analytics Solutions, Feb 2018 - Nov 2019 · 1 yr 10 mos, Bengaluru Area, India, Commercial Investment Optimizer Tool Fraud Detection Tool Financial Reporting Tool

Research And Development Engineer at Dassault Systèmes, Nov 2015 - Feb 2018 · 2 yrs 4 mos, Bengaluru, Karnataka, India, Supplier Collaborative Hub Development (May 2016 to present) Enovia AWL Application Development (Nov 2015 to April 2016)

System Engineer at Tata Consultancy Services, Aug 2013 - Nov 2015 · 2 yrs 4 mos, Bengaluru, Karnataka, India, Migration, bug fixing and L3 support

Education

Master of Science - MS, Machine Learning and Artificial Intelligence, Liverpool John Moores University

Postgraduate Certification, Artificial Intelligence, International Institute of Information Technology Bangalore

Public links

github: https://github.com/svkmsr6

medium: https://medium.com/@svkmsr6

youtube.com: https://youtube.com/@ThunkFusion