Souryadeep Ganguly
Lead Credit & Collections & Risk Financial Analyst | FP&A • Order-to-Cash • SOX Compliance | Oracle • SAP • Salesforce | Ex-TCS | MBA
Kolkata
5+ years of work experience
Oct 20251 yrPresent
Bengaluru, Karnataka, India
Managed collection activities for 1,000+ international customer accounts, driving $600K–$1M in monthly cash collections and reducing DSO by 15% month-over-month through targeted follow-ups, aging report reviews, and payment prioritization. Maintained accurate records of cash receipts and ensured timely updates to customer accounts. Collaborated with the Accounts Receivable and Collections teams to improve cash flow and reduce unapplied cash aging. Prepared aging reports and calculated Days Sales Outstanding (DSO). Researched and cleared short payments, deductions, and overpayments in line with company policies. Prepared and analyzed AR Aging Reports, DSO, collection metrics, and cash flow reports for management review. Performed account reconciliations, resolved invoice discrepancies, and ensured compliance with internal controls and SLA requirements. Supported Order-to-Cash process improvements through root cause analysis and continuous process optimization.
Aug 20232 yrs 2 mosSep 2025
Managed end-to-end billing operations for 500–600 invoices per month (£100K–£1M each) across British Gas, EDF, E.ON, and Shell Energy using Oracle C2M, ensuring accurate and timely invoice generation for gas and electricity customers. Investigated and resolved complex billing discrepancies—including meter reading errors, tariff misapplications, and VAT miscalculations—by reissuing corrected invoices based on service agreements, recovering accurate revenue and maintaining regulatory compliance. Collaborated with SOA, Service, and Credit teams to reconcile ad-hoc billing and invoices, streamlining cross-functional workflows and reducing billing errors for high-value UK energy accounts. Performed daily account-level reviews against service agreements, validating invoice data accuracy and initiating rebilling processes to ensure compliance with UK energy regulations and SLA requirements.
Apr 20232 yrs 6 mosSep 2025
Kolkata, West Bengal, India
Billing Operations Analyst – UK Energy Market
Tata Consultancy Services
Apr 2023 - Sep 2025 · 2 yrs 6 mos | Kolkata, India (On-site)
Managed end-to-end billing and AR operations for residential and commercial accounts in the regulated UK Energy sector, ensuring compliance with Ofgem standards and revenue accuracy.
Key Achievements:
Reduced invoice errors by 15% through Oracle C2M and SAP CRM automation and high-volume billing validation
Improved DSO by 8% via account reconciliation and discrepancy resolution within SLA
Achieved zero post-release defects by conducting UAT and automated testing for system releases
Increased team productivity by 20% by training and mentoring 5 billing analysts
Core Responsibilities:
→ Executed full billing lifecycle: invoice generation, validation, reconciliation, and AR management
→ Supported revenue recognition, compliance audits, and regulatory reporting (Ofgem)
→ Resolved billing discrepancies and customer disputes within SLA to maintain cash flow
→ Collaborated with IT and finance teams on system upgrades and process automation
Technical Stack: Oracle C2M, SAP CRM, Revenue Recognition Systems, Automated Testing Tools
Aug 20227 mosFeb 2023
Mumbai
The Souled Store
Aug 2022 - Feb 2023 · 7 mos | Mumbai, India (On-site)
Managed post-sales operations and logistics coordination for a high-growth D2C fashion brand, ensuring customer retention and operational efficiency.
Key Achievements:
Achieved 95%+ customer satisfaction through order tracking, refunds, and replacement management
Delivered 98% on-time fulfillment via logistics coordination with Delhivery and Xpressbees
Reduced onboarding time by 25% by training and developing standard operating procedures for new hires
Core Responsibilities:
→ Resolved post-purchase issues (order tracking, refunds, exchanges) to maintain brand loyalty
→ Coordinated with 3PL partners to troubleshoot delivery delays and ensure SLA adherence
→ Created training materials and onboarding workflows to scale operations efficiently
Dec 20201 yr 6 mosMay 2022
Kolkata metropolitan area, West Bengal, India
Led sales operations and team management for a B2B fire safety solutions provider, driving revenue growth and customer retention through data-driven strategies.
Key Achievements:
Increased lead-to-sale conversion by 18% through targeted marketing campaigns and customer segmentation
Improved repeat sales by 12% via market research and retention strategy alignment
Reduced team attrition significantly, enhancing workforce stability and sales productivity
Managed a team of 10 sales professionals, consistently achieving quarterly revenue targets
Core Responsibilities:
→ Developed and executed go-to-market strategies for public safety and fire safety education products
→ Conducted market analysis to identify customer trends and optimize sales forecasting
→ Built customer acquisition and retention frameworks to drive sustainable revenue growth
→ Trained and coached sales team members to improve pipeline management and closing rates
Jun 20194 mosSep 2019
jadavpur, Kolkata
Assigned for marketing and Promotional Activities for the outlets all over kolkata, arranging events and customer relationship with brand and with their taste preferences.
BTL AND ATL activities along with handling the digital marketing areas with the assigned team and also for the development of the team
Education
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT
20182 yrs2020
Burdwan Raj College
20143 yrs2017
Join Souryadeep and 10k+ other professionals on
Tal is the app where bosses meet engineers & builders directly, without middlemen
Download Tal Boss