Headline

Asia | Cross-Border Payments | Payment Operations Analyst | Ex- Aspora | Ex- Scope X | Fintech | Partnership Management| Driving Scalable Remittance Solutions

About

Fintech operations professional with experience in cross-border payments, AML/KYC, and process optimization across Asian and African markets. Currently managing millions$ in monthly transaction value, partnering with Product, Tech, and Compliance to deliver stable, scalable payment operations. Known for scaling payment volumes, maintaining 100% SLA compliance, and improving efficiency through data-driven dashboards and automation. Passionate about building reliable, compliant fintech operations at scale.

Location

Bangalore Urban

AI stack

claude

gemini

grok

ChatGPT

Work experience

Payment Operations Analyst at NALA, Aug 2025 - Present · 1 yr 4 mos, Bangalore Urban, Karnataka, India, - Managing cross-border payment operations and account management across Asian and African corridor (India, Bangladesh, Philippines, Egypt and Ethiopia), handling $XXXM in monthly transaction value. - Led post-onboarding validation and UAT for payout partners by collaborating with Product, Engineering and regional teams, monitoring processing accuracy, settlement SLAs, and failure trends to ensure full operational readiness and stable go-live - Served as the primary operations escalation owner by managing transaction exceptions and partner issues, producing performance insights to strengthen partner governance, improve workflow efficiency, and minimize business impact

Business Operations Associate at Vance (YC W22), Nov 2023 - Feb 2025 · 1 yr 4 mos, Bangalore Urban, Karnataka, India, - Managed day-to-day cross-border payment operations, ensuring seamless processing of 0 to billions value of transactions - Optimized transaction monitoring and processes, cutting P90 transaction time. - Analyzed payment flows and created data-driven dashboards on Metabase to track transactions for 10+ clients and payout partners, enhancing financial transparency and decision-making. - Ensured 100% timely processing by resolving transactions delayed over six hours. - Led and managed a team overseeing KYC and Compliance operations, achieving 99% KYC updates within one hour and 95% compliance resolutions within six hours. - Optimized internal processes, reducing ticket resolution time by up to 20% and eliminating redundancies. - Collaborated with technology, product, and external stakeholders to enhance in-app user experience, streamline transaction flows, and proactively address operational challenges.

Operations Manager at Spark Studio, Apr 2022 - Nov 2023 · 1 yr 8 mos, Bangalore Urban, Karnataka, India

Operations Associate at Spark Studio, Apr 2021 - Apr 2022 · 1 yr 1 mo, Bangalore Urban, Karnataka, India

Business Development Executive at Extramarks Education India Pvt. Ltd., Jun 2020 - Oct 2020 · 5 mos, Hyderabad, Telangana, India, • Building market proposition by developing, defining, negotiating and closing business relationships • Proposing potential business deals for the company by contacting potential partners ( K-12 students)

Internship Program at Future Group India, May 2019 - Jun 2019 · 2 mos, Hyderabad, Telangana, India, Worked as a Marketing Intern in Future Group and learned how to understand the perception of the customer and understand their potential needs and how to penetrate them by providing them with interesting offers on the product.

Education

Master of Business Administration - MBA International Business, Marketing and Operations, GITAM Deemed University

PG, Digital Marketing, MICA | The School of Ideas