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Sourav Mahato

Assistant Manager – Front Office at Club Mahindra | Guest Experience | Operations | Team Leadership

Bardez

2+ years of work experience

Mahindra Holidays & Resorts India Limited
Jun 20251 yr 1 moPresent

Madikeri

Club Mahindra Madikeri, Coorg Karnataka.
Mahindra Holidays & Resorts India Limited
Jan 20255 mosMay 2025

Varca Goa

Final Phase of CMET programme, handling department as an Executive Front office, and further learning the intricacies of Guest complaint handling via Saleforce and learning advanced inventory control.
Mahindra Holidays & Resorts India Limited
Jul 20247 mosJan 2025

Udaipur, Rajasthan, India

Supervisory Phase of My Programme.
Grand Hyatt Goa
Nov 20216 mosApr 2022

Bambolim Goa

Completed Industrial Training in Food Production, F&B Service, Housekeeping, Front Office and Human Resources.

Education

Bachelor's degree, Hotel Management

IIHM Goa

20203 yrs2023

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Headline

Assistant Manager – Front Office at Club Mahindra | Guest Experience | Operations | Team Leadership

About

Hospitality professional with a strong focus on front office operations, guest satisfaction, and team management. I specialize in streamlining check-in/check-out processes, resolving guest concerns efficiently, and ensuring smooth daily operations. Passionate about delivering exceptional service and leading teams to create memorable guest experiences.

Location

Bardez

Work experience

Assistant Manager Front Office at Mahindra Holidays & Resorts India Limited, Jun 2025 - Present · 1 yr 1 mo, Madikeri, Club Mahindra Madikeri, Coorg Karnataka.

CMET at Mahindra Holidays & Resorts India Limited, Jan 2025 - May 2025 · 5 mos, Varca Goa, Final Phase of CMET programme, handling department as an Executive Front office, and further learning the intricacies of Guest complaint handling via Saleforce and learning advanced inventory control.

CMET at Mahindra Holidays & Resorts India Limited, Jul 2024 - Jan 2025 · 7 mos, Udaipur, Rajasthan, India, Supervisory Phase of My Programme.

Internship Trainee at Grand Hyatt Goa, Nov 2021 - Apr 2022 · 6 mos, Bambolim Goa, Completed Industrial Training in Food Production, F&B Service, Housekeeping, Front Office and Human Resources.

Education

Bachelor's degree, Hotel Management, IIHM Goa

Sourav Mahato - Assistant Manager Front Office in Bardez | Tal