Sourav Kumar profile photo 1 on Tal

Sourav Kumar

Assistant Manager

Ranchi

4+ years of work experience

Diglight india
- NowPresent

IDFC FIRST Bank
Oct 20222 yrs 3 mosDec 2024

On-site

An assistant manager at IDFC FIRST Bank may be responsible for a variety of tasks, including: Customer acquisition: Identifying potential customers, contacting them, and onboarding them as new customers  Customer service: Providing excellent customer service to build relationships and increase customer satisfaction  Sales: Helping to achieve sales targets by supporting staff and providing referrals from existing customers  Compliance: Ensuring compliance with bank policies and procedures, including KYC norms  Operational support: Assisting the branch manager with day-to-day operations  Process improvement: Recommending changes to improve service efficiency and quality  Community development: Supporting initiatives that advance the community  Some specific roles at IDFC FIRST Bank include: Associate Manager-Acquisition (CASA): Acquiring new customers for current and savings accounts  Associate Relationship Manager-Liabilities (CASA): Managing customer relationships, resolving issues, and generating new revenue  Assistant Relationship Manager: Working on-site as a full-time relationship manager  Assistant Customer Service Manager: Responsible for the day-to-day operations of the branch 
IDFC FIRST Bank
Oct 20222 yrs 3 mosDec 2024

Bengaluru, Karnataka, India

An assistant manager at IDFC FIRST Bank may be responsible for a variety of tasks, including: Customer acquisition: Identifying potential customers, contacting them, and onboarding them as new customers  Customer service: Providing excellent customer service to build relationships and increase customer satisfaction  Sales: Helping to achieve sales targets by supporting staff and providing referrals from existing customers  Compliance: Ensuring compliance with bank policies and procedures, including KYC norms  Operational support: Assisting the branch manager with day-to-day operations  Process improvement: Recommending changes to improve service efficiency and quality  Community development: Supporting initiatives that advance the community  Some specific roles at IDFC FIRST Bank include: Associate Manager-Acquisition (CASA): Acquiring new customers for current and savings accounts  Associate Relationship Manager-Liabilities (CASA): Managing customer relationships, resolving issues, and generating new revenue  Assistant Relationship Manager: Working on-site as a full-time relationship manager  Assistant Customer Service Manager: Responsible for the day-to-day operations of the branch 
BYJU'S
Apr 20211 yr 7 mosOct 2022

Bengaluru, Karnataka, India

Business development roles include market research, customer relationship management, and strategic planning. Business development professionals work to generate new business and sales for their company.  Market research  Gather and analyze data to understand market conditions and customer preferences Use data to inform business development strategies Customer relationship management  Build and maintain strong relationships with clients Ensure clients' needs are met and expectations exceeded Negotiate terms and conditions with clients or partners Strategic planning Develop and implement business development strategies, Set clear goals, Create action plans, and Measure progress.  Other responsibilities Educate customers, Network with potential clients, Identify and build strategic partnerships and collaborations, Tailor proposals to meet specific requirements, and Devise solutions for problems that exist within the business.  Skills Negotiation skills, Excellent communication and presentation abilities, Strong sales and negotiation skills, and Highly motivated and target-driven. 
Meesho
Oct 20208 mosMay 2021

Ranchi, Jharkhand, India

interact with customer and type resolve their problems product related any queries any issues related any problem their facing we are there to help them for the same
Jio
Feb 20209 mosOct 2020

Ranchi, Jharkhand, India

Take booking of customer and book slot for JioFiber sales target explaining the product benefits

Education

ICFAI business school

Bachelor of Business Administration - BBA, Accounting and Finance

ICFAI business school

20173 yrs2020
Delhi Public School (DPS)

Commerce, Business, Management, Marketing, and Related Support Services

Delhi Public School (DPS)

20152 yrs2017

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Headline

Assistant Manager

Location

Ranchi

Work experience

Accountant at Diglight india

Assistant Manager at IDFC FIRST Bank, Oct 2022 - Dec 2024 · 2 yrs 3 mos, On-site, An assistant manager at IDFC FIRST Bank may be responsible for a variety of tasks, including: Customer acquisition: Identifying potential customers, contacting them, and onboarding them as new customers Customer service: Providing excellent customer service to build relationships and increase customer satisfaction Sales: Helping to achieve sales targets by supporting staff and providing referrals from existing customers Compliance: Ensuring compliance with bank policies and procedures, including KYC norms Operational support: Assisting the branch manager with day-to-day operations Process improvement: Recommending changes to improve service efficiency and quality Community development: Supporting initiatives that advance the community Some specific roles at IDFC FIRST Bank include: Associate Manager-Acquisition (CASA): Acquiring new customers for current and savings accounts Associate Relationship Manager-Liabilities (CASA): Managing customer relationships, resolving issues, and generating new revenue Assistant Relationship Manager: Working on-site as a full-time relationship manager Assistant Customer Service Manager: Responsible for the day-to-day operations of the branch

Assistant Manager at IDFC FIRST Bank, Oct 2022 - Dec 2024 · 2 yrs 3 mos, Bengaluru, Karnataka, India, An assistant manager at IDFC FIRST Bank may be responsible for a variety of tasks, including: Customer acquisition: Identifying potential customers, contacting them, and onboarding them as new customers Customer service: Providing excellent customer service to build relationships and increase customer satisfaction Sales: Helping to achieve sales targets by supporting staff and providing referrals from existing customers Compliance: Ensuring compliance with bank policies and procedures, including KYC norms Operational support: Assisting the branch manager with day-to-day operations Process improvement: Recommending changes to improve service efficiency and quality Community development: Supporting initiatives that advance the community Some specific roles at IDFC FIRST Bank include: Associate Manager-Acquisition (CASA): Acquiring new customers for current and savings accounts Associate Relationship Manager-Liabilities (CASA): Managing customer relationships, resolving issues, and generating new revenue Assistant Relationship Manager: Working on-site as a full-time relationship manager Assistant Customer Service Manager: Responsible for the day-to-day operations of the branch

Business Development Executive at BYJU'S, Apr 2021 - Oct 2022 · 1 yr 7 mos, Bengaluru, Karnataka, India, Business development roles include market research, customer relationship management, and strategic planning. Business development professionals work to generate new business and sales for their company. Market research Gather and analyze data to understand market conditions and customer preferences Use data to inform business development strategies Customer relationship management Build and maintain strong relationships with clients Ensure clients' needs are met and expectations exceeded Negotiate terms and conditions with clients or partners Strategic planning Develop and implement business development strategies, Set clear goals, Create action plans, and Measure progress. Other responsibilities Educate customers, Network with potential clients, Identify and build strategic partnerships and collaborations, Tailor proposals to meet specific requirements, and Devise solutions for problems that exist within the business. Skills Negotiation skills, Excellent communication and presentation abilities, Strong sales and negotiation skills, and Highly motivated and target-driven.

Customer Service Representative at Meesho, Oct 2020 - May 2021 · 8 mos, Ranchi, Jharkhand, India, interact with customer and type resolve their problems product related any queries any issues related any problem their facing we are there to help them for the same

Human Resources Generalist at Jio, Feb 2020 - Oct 2020 · 9 mos, Ranchi, Jharkhand, India, Take booking of customer and book slot for JioFiber sales target explaining the product benefits

Education

Bachelor of Business Administration - BBA, Accounting and Finance, ICFAI business school

Commerce, Business, Management, Marketing, and Related Support Services, Delhi Public School (DPS)