---
title: "Sourav Jith - IT Support Specialist in Kerala | Tal"
description: "Meet Sourav Jith, IT Support Specialist at Morgan Mckinley Google Admin | System Admin | Salesforce Admin based in Kerala."
image: "https://tal.club/meet/sourav-jith/share-image"
---

# Sourav Jith on Tal

## Headline

IT Support Specialist at Morgan Mckinley Google Admin \| System Admin \| Salesforce Admin

## About

Technical Support Specialist with a dual\-focus on high\-level system administration and end\-user excellence\. I specialize in managing the core tools that modern teams rely on specifically Google Workspace and Salesforce\. I pride myself on being a "translator" between complex technical issues and clear solutions\. Whether I’m auditing security permissions in the Google Admin Console, managing Salesforce user lifecycles, or resolving hardware bottlenecks, I focus on reducing downtime and empowering employees to do their best work\. Key Technical Strengths: Administration: Google Workspace \(Users, Groups, Security\), Salesforce \(User Management, Reports\)\. Troubleshooting: OS Support \(Mac/Windows/ChromeOS\), Network Connectivity, SaaS Apps\. Hardware: Deployment, Asset Management, Peripheral Support\.

## Location

Kerala

## Work experience

IT Support Specialist at Morgan McKinley, Jul 2021 \- Present · 5 yrs, Mahe, Google Workspace Administration: Manage user lifecycle \(provisioning/deprovisioning\), organizational units \(OUs\), and shared drives for APAC and Europe region users\. Salesforce Support: Act as the primary point of contact for Salesforce user issues, including password resets, permission set assignments, and basic report generation\. System Maintenance: Oversee the health of company hardware and software, ensuring all endpoints are patched, secure, and performing optimally\. Incident Management: Resolve an average of 50\+ technical tickets per week, consistently maintaining a 95%\+ satisfaction rating or meeting SLA targets\. Process Improvement: Created internal documentation and "Self\-Help" guides that reduced common support tickets\.

Information Technology Support Specialist at Morgan McKinley, Jul 2021 \- Present · 5 yrs, Provided Tier 1 & Tier 2 technical support for end users across multiple geographies\. Resolved hardware/​software issues and supported operating systems and applications\. Created and managed user accounts in Google Admin Console, Microsoft Admin Console, and Active Directory\. Delivered first\-line support for Salesforce users and collaborated with technical teams for issue escalation\. Maintained and monitored LAN/​WAN systems ensuring consistent network connectivity\. Drafted and maintained user manuals and internal documentation for IT processes\. Ensured adherence to GDPR standards in all data handling and system access protocols\.

Technical Support Engineer at Maksys Technology Services Pvt Ltd, Feb 2018 \- Jul 2021 · 3 yrs 6 mos, Calicut

Customer Support Engineer at MAKSYS Technology, Feb 2018 \- Jun 2021 · 3 yrs 5 mos, Provided on\-site hardware and software support for clients\. Diagnosed and repaired printer and peripheral devices\. Delivered client\-focused solutions and ensured prompt ticket resolution\.

Junior System Administrator at Soften Technologies Ernakulam, May 2017 \- Nov 2017 · 7 mos, Ernakulam, Technical support

## Education

High School Diploma, HSS

Kannur University

[View the original profile](https://tal.club/meet/sourav-jith)

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