---
title: "Sourabh K. - Manager - Implementation & Onboarding in Bengaluru | Tal"
description: "Meet Sourabh K., Manager - Implementation & Onboarding, Snapmint | Ex- Narvar | Ex- Zenoti based in Bengaluru. AI stack includes claude code, claude, and gemini."
image: "https://tal.club/meet/sourabh-karmakar/share-image"
---

# Sourabh K\. on Tal

## Headline

Manager \- Implementation & Onboarding, Snapmint \| Ex\- Narvar \| Ex\- Zenoti

## About

Results\-driven Implementation & Professional Services leader with 9\+ years of experience delivering enterprise SaaS product implementations, customer onboarding programmes, and operational excellence at scale across fintech and B2B SaaS environments\. Proven ability to build and lead high\-performing teams \(8\+\), architect go\-live frameworks, and drive measurable business impact — including 99% implementation retention rate, $1M\+ ARR contribution within 12 months, and 50% YoY revenue growth\. Deep expertise in process automation, cross\-functional stakeholder alignment, REST API integrations, and converting operational data into strategic interventions that reduce time\-to\-value, eliminate backlog, and improve CSAT at scale\. Adept at influencing Product, Engineering, and Sales teams to deliver customer outcomes in Agile environments\.

## Location

Bengaluru

## AI stack

claude code

claude

gemini

ChatGPT

## Work experience

Manager \- Implementation & Onboarding at Snapmint, Mar 2024 \- Present · 2 yrs 9 mos, Bangalore, · Owned end\-to\-end post\-sales onboarding, implementation, go\-live, and hypercare for 650\+ merchant accounts, achieving a 99% successful implementation rate and contributing \~50% YoY company revenue growth\. · Delivered $1M\+ incremental ARR within 12 months by accelerating merchant time\-to\-value and reducing average implementation cycle time through structured go\-live frameworks\. · Designed and deployed a scalable onboarding automation framework across Jira, Salesforce, and internal tooling — improving queue hygiene, data integrity, and operational throughput across teams\. · Built, led, and developed a team of 8\+ implementation specialists; defined performance KPIs, daily stand\-up cadence, and structured escalation protocols to maintain SLA adherence\. · Developed RACI matrix and cross\-functional governance model aligning Sales, Product, Engineering, and Support on implementation milestones, go\-live criteria, and hypercare handoffs\. · Drove complex end\-to\-end technical integrations \(REST APIs, payment gateway, eCommerce platforms\) in collaboration with Engineering, ensuring zero\-defect go\-lives\. · Established centralised reporting dashboards to track backlog, throughput, CSAT, and escalation trends — enabling data\-driven prioritisation and executive visibility\.

Senior Customer Engineer at Narvar, Mar 2023 \- Mar 2024 · 1 yr 1 mo, Remote, · Managed a portfolio of 80\+ strategic and enterprise accounts, achieving $1M\+ ARR contribution within 12 months of joining and consistently exceeding quarterly targets\. · Served as primary technical and strategic point of contact for enterprise clients, driving product adoption, resolving escalations, and maintaining high CSAT and NPS scores\. · Diagnosed and resolved complex integration issues using API testing \(Postman\), log analysis, and cross\-functional collaboration with Engineering — reducing mean time\-to\-resolution by identifying root causes rather than symptoms\. · Designed and delivered customised training programmes and self\-service documentation for customers, reducing post\-go\-live support ticket volume and improving product adoption\. · Partnered with Sales and Product teams to translate customer feedback into upsell opportunities and product enhancements, driving expansion revenue on key accounts\. · Built internal processes for proactive account health monitoring and early\-warning escalation signals, preventing churn on strategic accounts\.

Implementation Consultant at Narvar, Jan 2022 \- Mar 2023 · 1 yr 3 mos, Bengaluru, Karnataka, India

Implementation Consultant at Zenoti, Apr 2021 \- Jan 2022 · 10 mos, Hyderabad, · Managed SaaS implementation projects for 30\+ enterprise accounts on the salon & spa management platform, delivering on\-time go\-lives aligned to client operational workflows\. · Conducted requirements discovery workshops to map client business processes and configure product deployments, ensuring fit\-for\-purpose solutions\. · Coordinated cross\-functional project teams \(Engineering, QA, Support\) to maintain project timelines and resolve technical blockers pre\-launch\. Delivered end\-user and admin training programmes that accelerated product adoption and reduced hypercare duration post go\-live\.

Senior Consultant at InSync Solutions, Oct 2020 \- Apr 2021 · 7 mos

Implementation Consultant at InSync Solutions, Aug 2017 \- Sep 2020 · 3 yrs 2 mos, Kolkata Area, India, Analyzed client's business requirements and processes through document and workflow analysis in detail\. • Consulted with clients to outline the project scope and business and functionalities requirements, set expectations and goals, due dates and deliverable, to ensure timely completion of projects\. • Analysed the key aspects of the business to evaluate the factors driving results and summarized the results into presentations\. • Provided support for the software throughout the entire time after delivery and rectified issues and made the business process more automated and stable\. • Obtained exposure in full life\-cycle implementation with skills in executing the Software Development Life Cycle \(SDLC\) in compliance with quality control\. • Investigated major issues by reviewing/debugging code, provided fixes and workarounds to make available, and provide existing software solutions\. • Worked with developers to correct errors, upgrade interfaces, and improve performance rapidly\. • Worked effectively with design teams to ensure software solutions and thereby improved client experience\. • Compiled business requirements and transformed them into technical requirements to see that they met changing business needs\. • Provided system maintenance and support procedures for detailed log files update, database tables, and stored procedures\. • Lead and mentor team members for satisfactory delivery and provide support for the assigned projects\. • Performed troubleshoot to identify software performance issues

## Education

Bachelor of Technology, Computer Engineering, Calcutta Institute of Technology 177

[View the original profile](https://tal.club/meet/sourabh-karmakar)

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