Headline

Assistant System Engineer | Incident Managment | Major Incident Management | Power Bi | SQL

About

Experienced in Incident Manager with extensive experience in both incident management and major incident management. Demonstrated ability to lead cross-functional teams in identifying, analyzing, and resolving complex IT incidents, minimizing downtime, and ensuring business continuity. Adept at developing and implementing robust incident management frameworks and major incident response protocols. Known for excellent problem-solving skills, effective communication, and the ability to operate efficiently under pressure. Strong focus on continuous improvement and driving operational excellence. • Expertise in incident management processes and tools, ensuring rapid identification and resolution of incidents. • Proven track record in major incident management, coordinating swift and effective responses to critical incidents. • Strong analytical skills for root cause analysis and preventive measures. • Excellent communication and coordination skills, liaising with stakeholders at all levels. Ability to develop and document incident management protocols and standard operating procedures.

Location

Pune District

Work experience

Assistant System Engineer at Tata Consultancy Services, Aug 2022 - Present · 3 yrs 11 mos, India · Hybrid

Assistant Systems Engineer - Trainee at Tata Consultancy Services, Feb 2022 - Aug 2022 · 7 mos, India · Hybrid

Education

B. E., Production Engineering, Dr. D. Y. Patil College of Engineering & Technology, Kasba Bawada

Diploma, English Hindi Marathi, DR. D.Y PATIL POLYTECHNIC KASBA BAWADA KOLHAPUR