Headline

Senior Relationship Manager | Project Management | Client Delivery | Stakeholder Management | 8+ Yrs Leading Cross-Functional Programs

About

Results-oriented professional with 8+ years managing complex client programs at the intersection of technology and business outcomes. At Kenscio, I lead end-to-end project delivery for enterprise marketing automation implementations - coordinating internal teams, managing client stakeholders, and driving measurable improvements in retention and ROI. I bring structured thinking to ambiguous problems: I've managed onboarding programs across 30+ enterprise accounts, reduced churn through process redesign, and acted as the primary bridge between technical teams and business stakeholders.

Location

Greater Delhi Area

Work experience

Senior Relationship Manager at Kenscio, Jun 2023 - Present · 3 yrs 1 mo, Bengaluru, Karnataka, India, Led end-to-end delivery of digital marketing automation projects for 15+ enterprise clients, managing timelines, stakeholder communication, and cross-functional teams.

Assistant Manager at Kenscio, Jun 2018 - May 2023 · 5 yrs, Oversaw customer lifecycle programs as strategic projects, from initiation to execution, improving client retention. Developed data-driven workflows to optimise onboarding and engagement, reducing churn and increasing ROI for enterprise clients.

Account Manager at Encore Capital Group, Feb 2016 - May 2018 · 2 yrs 4 mos, Gurugram, Haryana, India

Process Associate at IGT Solutions, Jun 2015 - Jan 2016 · 8 mos, Gurugram, Haryana, India