Souporno Mukherjee

3+ years of work experience

Jul 20233 yrs 2 mosPresent

Owned end-to-end UX for Piramal's core lending platforms: Credit Central, LVS, FCU Central, and Co-lending, across personal, home, mortgage, and business loan products. Worked directly with Credit, Audit, Fraud, Risk, and Operations teams. • Designed a co-lending loan-allocation system (rule-based BRE + partner allocation). Cut turnaround time by 80% and processed 12,500+ leads, pushing 250+ loans (₹55 crore+) to partners through bulk upload. • Led UX for an in-house replacement of a legacy Salesforce platform (Mortgage and Unsecured Business Loans). It now handles 35,500+ decisioned cases and ₹2,769 crore in sanctioned loans. • Built FCU Central from the ground up: complaint intake across 8 internal stakeholder groups, FCU manager decisioning, and multi-level escalation (area, zonal, national). • Designed the MFI Audit platform (full journey) to centralize branch-level audit workflows, with verification integrations for EPFO, GST, and bank-statement analysis. • Led design for LoanGuard's move from rule-based document decisioning to AI-led sampling, and prototyped AI-assisted workflows to cut manual data entry in credit documentation. • Cut HR screening effort by 50%+ with an auto-screening, bulk-decisioning candidate review dashboard. • Worked closely with Product, Engineering, and Business through implementation cycles to catch UX issues before release. •Started a weekly Thursday session for the design team, "Why should Fridays have all the fun?": a space for creative work outside regular projects, and sometimes just games.

Aug 20226 mosJan 2023

Bengaluru, Karnataka, India

• Designed a risk-free simulation environment for testing "what-if" warehouse scenarios, covering sustainability, cost, and associate wellbeing. • Mapped the end-to-end supply chain to work out where the product fit into existing warehouse operations.

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