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Soundappan Arthanari

Senior Consultant - JamF - MDM | L3 -L2 Major Incident Management | JamF Administrator | Endpoint | Management | ITIL | End User Computing | Vulnerability Management | Change Management |

Bengaluru

10+ years of work experience

Infosys
Dec 202510 mosPresent

Bengaluru, Karnataka, India

Brainlabs
Apr 20232 yrs 8 mosNov 2025

Bengaluru, Karnataka, India

• Provided comprehensive IT support across NAMER, EMEA, LATAM, and APAC regions, ensuring seamless operations. • Managed user accounts and email configurations through Google Admin, enhancing user accessibility and security. • Conducted monthly checks on antivirus systems and compliance, proactively addressing vulnerabilities and ensuring device security. • Streamlined IT processes by documenting system configurations and best practices, improving troubleshooting efficiency.
KFin Technologies Ltd.
Dec 20211 yr 5 mosApr 2023

Chennai, Tamil Nadu, India

Worked as Senior IT EUC Engineer, mentoring the team, Team Management & Task management ● Monitoring all machines (PC's), troubleshooting in Desktop Central Tool, and Hardware troubleshooting ● Maintaining IT asset inventory on daily, 24/7 support ● Responsible for IT tickets related to Systems, Applications, OS, Internet ● Ensure to meet an IT 1day SLA ● Updating a ticket status twice daily to avoid escalations from end users ● Timely escalate to superior if tickets exceed the SLA ● Daily Ticket Review and Report send to IT Team ● MS Intune Management ● Windows server Active directory User creation and deletion ● Tracker Maintenance, Monthly comparison with Active emp sheet ● Installing, maintaining, and upgrading a McAfee ePO Console ● Installing, maintaining, and upgrading the McAfee Agent in all the endpoints ● Maintain the McAfee Encryption recovery & DLP Bypass ● Experience in Fortinet firewall ● Infra Support – Kfin tech ● Managed vendor relationships to negotiate cost-effective service contracts and obtain the best possible pricing on equipment purchases. ● Maintained high availability of critical business applications by proactively addressing potential issues before they escalated into outages.
IBM
Sep 20201 yr 4 mosDec 2021

Bengaluru, Karnataka, India

My Role Team Lead for All Field Engineers(All over India Karnataka Bank Branches) ● Maintained and separate WhatsApp group for field engineers for Login, Links down update location-wise ● Daily conducting status calls in the Evening ● Restoring the downlinks, new connecting configuration, co-ordination with branch and network team, solving the issue with ETR ● And installation and configuration, daily report creation, long pending escalation, ticket clearance in the portal ● Karnataka Bank (All India Branches) ● Optimized network efficiency by conducting regular maintenance and updates on routers, switches, and other networking devices. ● Ensured network security by configuring firewalls, monitoring traffic for suspicious
Evershine Infotech Pvt Ltd
Jul 20164 yrs 2 mosAug 2020

Bengaluru, Karnataka, India

Soundappan’s AI Stack

claude code
claude code
n8n
n8n
ChatGPT
ChatGPT

Education

Knowledge Institute of Technology (KIOT)

Bachelor of Engineering - BE, Computer Science

Knowledge Institute of Technology (KIOT)

20114 yrs2015
HSC

HSC

HSC

20101 yr2011

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Headline

Senior Consultant - JamF - MDM | L3 -L2 Major Incident Management | JamF Administrator | Endpoint | Management | ITIL | End User Computing | Vulnerability Management | Change Management |

About

I am an experienced IT professional with 9+ years of expertise in system administration, IT infrastructure management, and end-user support. My background spans roles such as System Administrator, System Support Engineer, and L1-Network Engineer, where I’ve worked extensively across cloud platforms, security solutions, and enterprise IT systems. Skilled in AWS, Google Workspace, Jamf Pro, Microsoft Intune & O365, Cisco Meraki, Slack Admin, and ITSM tools (HALO, ManageEngine, Zendesk), I excel at optimizing IT environments, ensuring seamless operations, and implementing modern workplace technologies. Currently working as a System Administrator at Brainlabs Digital, I am passionate about solving complex technical challenges, streamlining IT processes, and continuously upgrading my knowledge in cloud and cybersecurity domains.

Location

Bengaluru

AI stack

claude code

n8n

ChatGPT

Work experience

Senior Consultant - Jamf at Infosys, Dec 2025 - Present · 10 mos, Bengaluru, Karnataka, India

System Administrator at Brainlabs, Apr 2023 - Nov 2025 · 2 yrs 8 mos, Bengaluru, Karnataka, India, • Provided comprehensive IT support across NAMER, EMEA, LATAM, and APAC regions, ensuring seamless operations. • Managed user accounts and email configurations through Google Admin, enhancing user accessibility and security. • Conducted monthly checks on antivirus systems and compliance, proactively addressing vulnerabilities and ensuring device security. • Streamlined IT processes by documenting system configurations and best practices, improving troubleshooting efficiency.

Sr EUC Engineer at KFin Technologies Ltd., Dec 2021 - Apr 2023 · 1 yr 5 mos, Chennai, Tamil Nadu, India, Worked as Senior IT EUC Engineer, mentoring the team, Team Management & Task management ● Monitoring all machines (PC's), troubleshooting in Desktop Central Tool, and Hardware troubleshooting ● Maintaining IT asset inventory on daily, 24/7 support ● Responsible for IT tickets related to Systems, Applications, OS, Internet ● Ensure to meet an IT 1day SLA ● Updating a ticket status twice daily to avoid escalations from end users ● Timely escalate to superior if tickets exceed the SLA ● Daily Ticket Review and Report send to IT Team ● MS Intune Management ● Windows server Active directory User creation and deletion ● Tracker Maintenance, Monthly comparison with Active emp sheet ● Installing, maintaining, and upgrading a McAfee ePO Console ● Installing, maintaining, and upgrading the McAfee Agent in all the endpoints ● Maintain the McAfee Encryption recovery & DLP Bypass ● Experience in Fortinet firewall ● Infra Support – Kfin tech ● Managed vendor relationships to negotiate cost-effective service contracts and obtain the best possible pricing on equipment purchases. ● Maintained high availability of critical business applications by proactively addressing potential issues before they escalated into outages.

Network Engineer L1 at IBM, Sep 2020 - Dec 2021 · 1 yr 4 mos, Bengaluru, Karnataka, India, My Role Team Lead for All Field Engineers(All over India Karnataka Bank Branches) ● Maintained and separate WhatsApp group for field engineers for Login, Links down update location-wise ● Daily conducting status calls in the Evening ● Restoring the downlinks, new connecting configuration, co-ordination with branch and network team, solving the issue with ETR ● And installation and configuration, daily report creation, long pending escalation, ticket clearance in the portal ● Karnataka Bank (All India Branches) ● Optimized network efficiency by conducting regular maintenance and updates on routers, switches, and other networking devices. ● Ensured network security by configuring firewalls, monitoring traffic for suspicious

System Administrator at Evershine Infotech Pvt Ltd, Jul 2016 - Aug 2020 · 4 yrs 2 mos, Bengaluru, Karnataka, India

Education

Bachelor of Engineering - BE, Computer Science, Knowledge Institute of Technology (KIOT)

HSC, HSC