Application Support Engineer with 10+ years of experience delivering L2 support for mission-critical banking applications across the US, UK, and Canada. At Tata Consultancy Services, I specialize in maintaining system reliability, troubleshooting complex production issues, and ensuring seamless application performance for financial services clients. My technical toolkit spans automation and monitoring (Shell Scripting, PowerShell, Ansible, Python), observability platforms (Dynatrace, Splunk), and database technologies (Oracle SQL, PL/SQL, MongoDB) — all within Unix-based environments. I combine strong analytical skills with hands-on scripting expertise to proactively identify issues, automate repetitive tasks, and reduce mean-time-to-resolution for critical incidents. Over the years, I've worked closely with cross-functional teams — development, infrastructure, and business stakeholders — to support high-availability banking systems that demand precision, compliance, and speed. I'm passionate about leveraging automation and observability tools to move from reactive firefighting to proactive, data-driven support. Open to connecting with professionals in application support, SRE, DevOps, and banking technology.