Soumyajit Sarkar
Full-Stack Operator | Adaptive Operations for Digital Businesses Across Shopify, Etsy & Service Models
Kolkata
5+ years of work experience
Nov 20232 yrs 11 mosSep 2026
San Diego, CA
• Contributed to scaling company-wide gross monthly revenue from approximately $2K to $30K+ through improvements across sales, operations, staffing, customer management and process execution. • Owned day-to-day business operations with high autonomy, coordinating 120–150 confirmed cleanings monthly and 170+ bookings in months before cancellations. • Managed a peak workforce of 12–15 W-2 employees and 5–6 1099 contractors, including hiring, firing, onboarding, contracts, scheduling and performance management; hired 30+ people during tenure. • Owned end-to-end weekly payroll administration: reviewed and corrected time records, reconciled hours, calculated gross/net pay and costs, resolved discrepancies, maintained payroll data and processed payroll. • Handled approximately 5–6 sales leads per day and achieved 33–40% conversion from first cleaning to paid one-time customers; also tracked conversion into recurring service relationships. • Managed client operations across email, SMS and phone, including Airbnb schedule coordination, bookings, complaints, tickets, service recovery, insurance claims and retention. • Built and maintained six GoHighLevel pipelines for leads, issues and disputes; used SLA-driven lead management to target responses to inbound calls, messages and emails within five minutes. • Created complaint logs, strike systems, task workflows and operational audits to improve accountability and reduce missed follow-ups; used AI/no-code tools to develop scheduling and booking automations.
Oct 20221 yrSep 2023
San Diego, California, United States
Launched and operated a successful Etsy store selling digital art, handling everything from product creation and branding to performance marketing and customer experience. Ran ads, optimized listings, and built organic and paid sales channels end-to-end.
Oct 20221 yrSep 2023
Ran end-to-end Etsy operations, managing approximately 50–60 orders per month and building a catalog of roughly 1,000 listings. Created and optimized around 10 listings per day using Canva and Etsy SEO, while coordinating digital-art contributors and maintaining store operations. Improved workflows and response times to help move the operation from approximately $500–$1,000 monthly losses to roughly $3K monthly profit by the end of the engagement. Managed PayPal payment disputes and refined operational processes to improve reliability, response times and commercial performance.
Aug 20211 yr 2 mosSep 2022
San Diego Country Estates, California, United States
Managed daily backend operations for a Shopify-based e-commerce brand, ensuring smooth order processing, customer satisfaction, and platform efficiency. Played a key role in keeping the store running seamlessly by handling fulfillment workflows, addressing customer queries, and updating product listings when required.
Jun 20213 mosAug 2021
Soumyajit’s AI Stack
Education
Bachelor of Arts - BA, Mass Communication and Journalism
Barrackpore Rastraguru Surendranath College
20203 yrs2023
B.A. (Hons.), Mass Communication/Media Studies
Barrackpore Rastraguru Surendranath College
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