Headline

Product Operations | Turning Complex Business Problems into Scalable Products, Processes & Automation | FinTech

About

I’m a Product Operations and Business Operations professional with experience building and scaling operational processes across fintech and banking products. I’ve worked across product operations, process transformation, customer experience, automation, and business analytics, supporting a banking vertical with 1.4M+ active accounts. My work involves identifying operational gaps, translating business requirements into product/process solutions, and working closely with Product, Engineering, Risk, Compliance, and Operations teams to drive measurable outcomes. Some of the work I’ve led or contributed to includes: • Built and improved automation workflows that reduced human intervention by 80% and improved SLA performance by 67%. • Redesigned self-service account closure journeys, reducing related support traffic by 73%. • Managed chatbot and conversational support operations at scale, handling 370K+ monthly conversations and improving bot containment from 74% to 80%. • Used data, RCA, customer behaviour and operational metrics to identify product/process gaps and drive improvements across AHT, repeat rate, CSAT, containment and operational errors. • Created and maintained SOPs, translating complex processes into structured workflows for operations and product teams. • Worked extensively with Product, Engineering, Risk, Compliance and Operations to launch features, resolve critical issues and improve customer journeys. I enjoy working at the intersection of business, technology and product, particularly where a complex operational problem can be converted into a scalable product, workflow or automation solution.

Location

Bengaluru

AI stack

claude code

claude

cursor

deepseek

gemini

openai

Work experience

Product Operations at Jupiter, Sep 2022 - Jul 2026 · 3 yrs 11 mos, Bengaluru, Karnataka, India

Presales Analyst at Livspace, Jun 2021 - Sep 2022 · 1 yr 4 mos, Bangalore Urban, Karnataka, India

Consultant at Urban Company, Dec 2020 - Jun 2021 · 7 mos, Kolkata, West Bengal, India

Education

Bachelor's degree, Science, University of Calcutta

CBSE, Science, Army Public School, Bengdubi