---
title: "Soumya Shriyan - Quality Analyst in Bengaluru | Tal"
description: "Meet Soumya Shriyan, Quality Analyst | IT Professional | Automation Enthusiast based in Bengaluru."
image: "https://tal.club/meet/soumya-shriyan/share-image"
---

# Soumya Shriyan on Tal

## Headline

Quality Analyst \| IT Professional \| Automation Enthusiast

## About

IT professional with 8 years of experience in QA and Service Desk operations\. Currently building skills in Python automation with hands\-on exposure to Robot Framework and Modbus protocol\. Looking to transition into a role involving Python and automation testing, leveraging strong analytical and problem\-solving skills\.

## Location

Bengaluru

## Work experience

Quality Analyst at NTT DATA, Jan 2021 \- Apr 2026 · 5 yrs 4 mos, India, • Automated daily tasks and bulk user operations using PowerShell Scripting; handled critical incidents ensuring SLA adherence • Administered and supported Windows Server & Exchange environments; configured and managed Active Directory and Group Policies • Provided support for Cloud PC and Citrix\-based applications; collaborated with L3/L4 teams for root cause analysis • Mentored junior engineers and contributed to knowledge base documentation • Monitored and evaluated IT Service Desk interactions for compliance with quality standards, SOPs, and SLA requirements\. • Conducted quality audits; maintained dashboards, reports, and SOPs for performance tracking, audit readiness, and continuous improvement\. • Performed root cause analysis \(RCA\) on process deviations and delivered actionable feedback to improve service quality and operational metrics\. • Collaborated on calibration sessions, coaching, and quality improvement initiatives to enhance overall service desk performance\.

Technical Support Engineer at Wipro Limited, Oct 2017 \- Jan 2021 · 3 yrs 4 mos, Mysore, •Provided Windows desktop and application support \(L1/L2\) using SCCM •Managed escalated incidents and major incident resolution; documented resolutions in Remedy Ticketing System •Administered JD Edwards \(E1\) ERP environment; delivered remote support for virtual desktop environments

## Education

Bachelor of Engineering \- BE, Electrical, Electronics and Communications Engineering, Technology Consultants

Diploma of Education, Electrical, Electronics and Communications Engineering, Karnataka \(Govt\.\) Polytechnic, Mangalore

[View the original profile](https://tal.club/meet/soumya-shriyan)

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