Soumya Shriyan profile photo 1 on Tal

Soumya Shriyan

Quality Analyst | IT Professional | Automation Enthusiast

Bengaluru

8+ years of work experience

NTT DATA
Jan 20215 yrs 4 mosApr 2026

India

• Automated daily tasks and bulk user operations using PowerShell Scripting; handled critical incidents ensuring SLA adherence • Administered and supported Windows Server & Exchange environments; configured and managed Active Directory and Group Policies • Provided support for Cloud PC and Citrix-based applications; collaborated with L3/L4 teams for root cause analysis • Mentored junior engineers and contributed to knowledge base documentation • Monitored and evaluated IT Service Desk interactions for compliance with quality standards, SOPs, and SLA requirements. • Conducted quality audits; maintained dashboards, reports, and SOPs for performance tracking, audit readiness, and continuous improvement. • Performed root cause analysis (RCA) on process deviations and delivered actionable feedback to improve service quality and operational metrics. • Collaborated on calibration sessions, coaching, and quality improvement initiatives to enhance overall service desk performance.
Wipro Limited
Oct 20173 yrs 4 mosJan 2021

Mysore

•Provided Windows desktop and application support (L1/L2) using SCCM •Managed escalated incidents and major incident resolution; documented resolutions in Remedy Ticketing System •Administered JD Edwards (E1) ERP environment; delivered remote support for virtual desktop environments

Education

Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering

Technology Consultants

20143 yrs2017
Karnataka (Govt.) Polytechnic, Mangalore

Diploma of Education, Electrical, Electronics and Communications Engineering

Karnataka (Govt.) Polytechnic, Mangalore

20113 yrs2014

Join Soumya and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Soumya Shriyan on Tal

Headline

Quality Analyst | IT Professional | Automation Enthusiast

About

IT professional with 8 years of experience in QA and Service Desk operations. Currently building skills in Python automation with hands-on exposure to Robot Framework and Modbus protocol. Looking to transition into a role involving Python and automation testing, leveraging strong analytical and problem-solving skills.

Location

Bengaluru

Work experience

Quality Analyst at NTT DATA, Jan 2021 - Apr 2026 · 5 yrs 4 mos, India, • Automated daily tasks and bulk user operations using PowerShell Scripting; handled critical incidents ensuring SLA adherence • Administered and supported Windows Server & Exchange environments; configured and managed Active Directory and Group Policies • Provided support for Cloud PC and Citrix-based applications; collaborated with L3/L4 teams for root cause analysis • Mentored junior engineers and contributed to knowledge base documentation • Monitored and evaluated IT Service Desk interactions for compliance with quality standards, SOPs, and SLA requirements. • Conducted quality audits; maintained dashboards, reports, and SOPs for performance tracking, audit readiness, and continuous improvement. • Performed root cause analysis (RCA) on process deviations and delivered actionable feedback to improve service quality and operational metrics. • Collaborated on calibration sessions, coaching, and quality improvement initiatives to enhance overall service desk performance.

Technical Support Engineer at Wipro Limited, Oct 2017 - Jan 2021 · 3 yrs 4 mos, Mysore, •Provided Windows desktop and application support (L1/L2) using SCCM •Managed escalated incidents and major incident resolution; documented resolutions in Remedy Ticketing System •Administered JD Edwards (E1) ERP environment; delivered remote support for virtual desktop environments

Education

Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering, Technology Consultants

Diploma of Education, Electrical, Electronics and Communications Engineering, Karnataka (Govt.) Polytechnic, Mangalore

Soumya Shriyan - Quality Analyst in Bengaluru | Tal