---
title: "Sonuu Chauhan - Manager – Workforce Operations in New Delhi | Tal"
description: "Meet Sonuu Chauhan, Operations Leader | City & Regional Operations Mobility, Last-Mile Logistics & Gig Workforce | Ex-Ola Electric based in New Delhi. AI stack includes elevenlabs, gemini, and meta."
image: "https://tal.club/meet/sonu-chauhan/share-image"
---

# Sonuu Chauhan on Tal

## Headline

Operations Leader \| City & Regional Operations Mobility, Last\-Mile Logistics & Gig Workforce \| Ex\-Ola Electric

## About

Operations professional with 8\+ years across last\-mile logistics, mobility, and gig\-workforce operations — spanning EV, quick\-commerce, and automotive retail\. I currently manage a 700\+ rider workforce and a 22\-person field team at Hala Mobility, supporting daily deployment for Zomato, Blinkit, Zepto, Instamart, BigBasket, Porter, and Rapido\. My focus is keeping rider supply steady through demand swings — building onboarding and retention systems that hold up when a client's order volume spikes overnight, and resolving deployment or payout escalations before they become client\-facing problems\. Before this, I ran retail and sales operations for Ola Electric and 91Trucks, where the work was less about workforce and more about P&L: hitting monthly targets, managing financing and insurance penetration, and keeping inventory lean\. That mix — ground\-level workforce operations plus P&L ownership — is what I bring to a regional or business operations role now\. What I'm good at: → Standing up rider/fleet supply fast when a new client or city goes live → Reading funnel and attrition data to find where people are dropping off, then fixing the process, not just the symptom → Managing client and vendor relationships under pressure — escalations, SLAs, payout disputes → Leading recruiters and cluster managers day to day, not just reviewing their dashboards Open to Regional Operations, Business Operations, and City/Area Operations roles in mobility, quick\-commerce, and logistics\.

## Location

New Delhi

## AI stack

elevenlabs

gemini

meta

midjourney

perplexity

## Work experience

Manager – Workforce Operations at Hala Mobility, Dec 2025 \- Present · 10 mos, Hyderabad, I successfully managed workforce operations at Hala Mobility, driving efficiency and engagement in rider deployment\. • Led a team of 22, including field recruiters and cluster managers, to achieve weekly acquisition goals\. • Developed a referral\-based sourcing channel that contributed to a quarter of new rider additions\. • Implemented a structured engagement plan that reduced rider attrition by approximately 12%\.

Sales Manager at 91Trucks, Jul 2024 \- Oct 2025 · 1 yr 4 mos, Delhi, India, I effectively managed P&L for a multi\-brand retail store, leading to substantial revenue growth and operational improvements\. • Drove an 18% YoY revenue increase by consistently achieving sales targets\. • Enhanced finance and insurance penetration from \~55% to \~72% on vehicle sales\. • Streamlined inventory management, reducing aged stock by approximately 25%\.

Cluster Manager at Ola Electric, Jul 2023 \- Jun 2024 · 1 yr, • Managed sales performance across multiple Ola Experience Centers, focusing on vehicle sales, accessories, finance, insurance, and exchange programs\. • Achieved an average of 105% of quarterly sales targets over two years, demonstrating strong leadership and strategic planning\. • Enhanced lead\-to\-conversion rates from 22% to 31% by optimizing CRM processes and coaching store teams on effective follow\-up techniques\.

Retails sales manager at Ola Electric, Oct 2021 \- Jul 2023 · 1 yr 10 mos

Founder at Headphonewale\.com, Dec 2018 \- Dec 2020 · 2 yrs 1 mo, Delhi, India, • Founded and scaled Headphonewale\.com, a direct\-to\-consumer audio equipment business\. • Managed vendor sourcing, sales, and customer service to ensure seamless operations\. • Achieved over 200 monthly orders across three marketplaces, demonstrating strong market demand\.

Sales Associate at CARS24, Sep 2018 \- Oct 2021 · 3 yrs 2 mos, Greater Delhi Area, • Managed multiple stores across Delhi NCR, focusing on converting inbound leads and walk\-ins into successful car sales\. • Onboarded over 40 new dealers, enhancing network coverage by approximately 35%\. • Developed strong relationships with clients and dealers, ensuring a seamless sales experience\. • Collaborated with cross\-functional teams to optimize sales strategies and improve customer satisfaction\.

## Education

BBA\+MBA \(Intergrated\), Business Administration and Management, General, Lingaya's University, Faridabad

B\.B\.A/ B\.M\.S, Lingaya's Vidyapeeth

[View the original profile](https://tal.club/meet/sonu-chauhan)

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