Headline

Operations Leader | City & Regional Operations Mobility, Last-Mile Logistics & Gig Workforce | Ex-Ola Electric

About

Operations professional with 8+ years across last-mile logistics, mobility, and gig-workforce operations — spanning EV, quick-commerce, and automotive retail. I currently manage a 700+ rider workforce and a 22-person field team at Hala Mobility, supporting daily deployment for Zomato, Blinkit, Zepto, Instamart, BigBasket, Porter, and Rapido. My focus is keeping rider supply steady through demand swings — building onboarding and retention systems that hold up when a client's order volume spikes overnight, and resolving deployment or payout escalations before they become client-facing problems. Before this, I ran retail and sales operations for Ola Electric and 91Trucks, where the work was less about workforce and more about P&L: hitting monthly targets, managing financing and insurance penetration, and keeping inventory lean. That mix — ground-level workforce operations plus P&L ownership — is what I bring to a regional or business operations role now. What I'm good at: → Standing up rider/fleet supply fast when a new client or city goes live → Reading funnel and attrition data to find where people are dropping off, then fixing the process, not just the symptom → Managing client and vendor relationships under pressure — escalations, SLAs, payout disputes → Leading recruiters and cluster managers day to day, not just reviewing their dashboards Open to Regional Operations, Business Operations, and City/Area Operations roles in mobility, quick-commerce, and logistics.

Location

New Delhi

AI stack

elevenlabs

gemini

meta

midjourney

perplexity

Work experience

Manager – Workforce Operations at Hala Mobility, Dec 2025 - Present · 10 mos, Hyderabad, I successfully managed workforce operations at Hala Mobility, driving efficiency and engagement in rider deployment. • Led a team of 22, including field recruiters and cluster managers, to achieve weekly acquisition goals. • Developed a referral-based sourcing channel that contributed to a quarter of new rider additions. • Implemented a structured engagement plan that reduced rider attrition by approximately 12%.

Sales Manager at 91Trucks, Jul 2024 - Oct 2025 · 1 yr 4 mos, Delhi, India, I effectively managed P&L for a multi-brand retail store, leading to substantial revenue growth and operational improvements. • Drove an 18% YoY revenue increase by consistently achieving sales targets. • Enhanced finance and insurance penetration from ~55% to ~72% on vehicle sales. • Streamlined inventory management, reducing aged stock by approximately 25%.

Cluster Manager at Ola Electric, Jul 2023 - Jun 2024 · 1 yr, • Managed sales performance across multiple Ola Experience Centers, focusing on vehicle sales, accessories, finance, insurance, and exchange programs. • Achieved an average of 105% of quarterly sales targets over two years, demonstrating strong leadership and strategic planning. • Enhanced lead-to-conversion rates from 22% to 31% by optimizing CRM processes and coaching store teams on effective follow-up techniques.

Retails sales manager at Ola Electric, Oct 2021 - Jul 2023 · 1 yr 10 mos

Founder at Headphonewale.com, Dec 2018 - Dec 2020 · 2 yrs 1 mo, Delhi, India, • Founded and scaled Headphonewale.com, a direct-to-consumer audio equipment business. • Managed vendor sourcing, sales, and customer service to ensure seamless operations. • Achieved over 200 monthly orders across three marketplaces, demonstrating strong market demand.

Sales Associate at CARS24, Sep 2018 - Oct 2021 · 3 yrs 2 mos, Greater Delhi Area, • Managed multiple stores across Delhi NCR, focusing on converting inbound leads and walk-ins into successful car sales. • Onboarded over 40 new dealers, enhancing network coverage by approximately 35%. • Developed strong relationships with clients and dealers, ensuring a seamless sales experience. • Collaborated with cross-functional teams to optimize sales strategies and improve customer satisfaction.

Education

BBA+MBA (Intergrated), Business Administration and Management, General, Lingaya's University, Faridabad

B.B.A/ B.M.S, Lingaya's Vidyapeeth