---
title: "Sonika Sateesh Kumar - Team Manager - Account Management ( Customer Success, Onboarding, Retentions and Renewals) in Bengaluru | Tal"
description: "Meet Sonika Sateesh Kumar, Senior Manager - Account Management | Customer Service, CRM based in Bengaluru. AI stack includes claude code, deepseek, and gemini."
image: "https://tal.club/meet/sonika-s/share-image"
---

# Sonika Sateesh Kumar on Tal

## Headline

Senior Manager \- Account Management \| Customer Service, CRM

## About

As Senior Manager \- Account Management at Teikametrics, I led a dynamic team of Customer Success Managers for 4 years, focusing on customer retention, onboarding, and renewals\. My work involved managing and mentoring the team, aligning strategies with organizational goals, and fostering strong customer relationships\. I used my expertise in account management, customer service, and Customer Relationship Management \(CRM\) to deliver exceptional results and enhance customer experiences\. With over 9\+ years of experience in account management and customer service, I have consistently contributed to improving business processes and supporting team development\. I am committed to driving customer satisfaction and value realization while fostering collaboration across teams to align with broader organizational objectives\. My dedication lies in enhancing customer relationships and enabling success for both clients and the organization\.

## Location

Bengaluru

## AI stack

claude code

deepseek

gemini

grok

notebooklm

openai

## Work experience

Team Manager \- Account Management \( Customer Success, Onboarding, Retentions and Renewals\) at Teikametrics, Apr 2022 \- Jun 2026 · 4 yrs 3 mos, Bengaluru, As a Team Manager of Customer Success, I lead a high\-performing team of Customer Success Managers \(CSMs\) focused on driving customer satisfaction, retention, and value realization\. By implementing effective strategies and fostering strong relationships, I ensure that our customers received exceptional service while aligning with company goals\. My role involves both leadership and strategic oversight, aimed at improving processes, enhancing customer experiences, and supporting team development\. Key Responsibilities: • Team Leadership: Managing, coaching, and mentoring a team of CSMs, setting performance goals, providing regular feedback, and facilitating ongoing professional development\. • Customer Relationship Management: Overseeing a portfolio of high\-value clients, ensuring customer success through proactive engagement and strategic guidance on product usage and best practices\. • Process Optimization: Develop and refine customer success strategies, leading continuous improvements in workflows, customer onboarding, and overall service delivery\. • Retention and Growth: Identifying opportunities for upsell and cross\-sell within existing accounts while maintaining a strong focus on reducing churn and ensuring long\-term customer satisfaction\. • Metrics & Reporting: Tracking and analyzing customer health metrics, team performance data, and customer feedback, providing actionable insights to senior leadership for informed decision\-making\. • Cross\-Functional Collaboration: Partnering with Sales, Marketing, Product, and Support teams to share customer feedback, address concerns, and drive product improvements\.

Account Manager at Teikametrics, Jan 2021 \- Mar 2022 · 1 yr 3 mos, Bengaluru, Karnataka, India, Delivering outstanding customer experience to Walmart's advertisers\. Implement creative ways to improve our customer relationships, tailor and share performance\-enhancing suggestions, and upsell or promote other services provided by Teikametrics to our advertisers\. Provide strategic advice and help to our advertisers to get the best ROI on their advertising investment by working closely in a consultative role with customers\. Collaborate with Specialists, Engineers, and Product team members on new feature development through direct exposure to advertisers\.

Team Lead at LinkedIn, Feb 2019 \- Jan 2021 · 2 yrs, Bengaluru, Karnataka, India, Leading a team of in\-house members and vendors, efficiently launching Ad campaigns for LTS Media products within SLA specifically for Large Global accounts\. The team members optimize the campaigns to achieve the client expectations and provide a good customer experience\. As a team lead the role involves cross collaboration with the stakeholders like Sales teams, Program managers and Engineering teams to provide strategic insights which would help in upsells and service clients by exceeding their expectations\. Streamlining processes by reducing the number of redundant steps in a process and effectively bringing down the total process time\. Troubleshooting client issues and resolving them within a given SLA\. Strategizing business goals in order to ensure the company grows while the customer is also satisfied\. Streamlining processes and improve operational excellence\. Vendor Management – Training and On boarding the vendors on products, monitor and maintain high efficiency

Campaign Performance Manager, Global Accounts at LinkedIn, Aug 2018 \- Feb 2019 · 7 mos, Bengaluru Area, India, As a part of the LinkedIn Talent solutions Media ad operations team, managed Global accounts by Launching ad campaigns for the clients based on the requests they have made to the relationship managers \(Sales team\)\. Optimizing the campaigns for large revenue driving accounts by using creatives that would boost the performance\. Internal tools are used to implement the campaign launches & track performance\. Resolving client issues by trouble shooting and reporting the issue\. Analyzing data obtained from the campaigns for the accounts and reporting KPI’s, providing proposals which would boost the performance of the ad campaigns by exceeding client expectations and helping the sales teams with upsell conversations with the clients\. Supporting accounts across the globe – NAMER, EMEA, APAC and LATAM Markets\. Working with the Tech or engineering team by suggesting them changes to be made to the tool which would enhance the performance of the ads and products\. Expertise gained on the LinkedIn products helped in training the vendors and in\-house team members and scale them up before the estimated timeline\. Streamlining processes by reducing the number of redundant steps in a process and effectively bringing down the total process time\. Quality checks done to make sure there is high efficiency and least errors\. Customize campaigns according to client needs while making sure our processes are not completely altered\.

Media Strategist at LinkedIn, Aug 2017 \- Jul 2018 · 1 yr, Bengaluru, Karnataka, India, Media Campaign management and optimization, Analysis and reporting of the campaign metrics such as SLAs, quality, accuracy, and escalation details to the stakeholders\. Training the vendors on the LinkedIn Media Products and managing them\. Aligning process related changes requested by stakeholders with day to day work\. Documentation of all projects and processes\. Operating as an IC while liaising with stakeholders to satisfy their needs\.

## Education

Master’s Degree, Global marketing management, Virginia Commonwealth University

Master of Business Administration \(MBA\)/ MS dual degree, Global marketing, Christ University, Bangalore

[View the original profile](https://tal.club/meet/sonika-s)

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