Headline

Ready to learn

About

Total 6.6 years of experience in Telecom Domain Sound knowledge of SQL and Unix Tool–Control-M, PUTTY Service now, JIRA, RPA, Aqua data studio etc Responsibilities Monitor and control daily service ticket activity and service levels. Collaborate and communicate effectively with technical support team for troubleshooting and understanding root cause for customer reported issues. Troubleshooting customer issues while maintaining agreed upon service levels for customer contact andresolve. Suggest innovative and effective temporary workarounds for critical issues. Analyze product logs, screenshots and other details provided by the support teams. Investigations, code fix, testing, auto resolvers, log analysis, validations, monitoring. Coordinate with Internal/external teams to work together to resolve the defects Collaboration with various support teams to fix issues real-time.

Location

Pune Division

Work experience

Implementation Specialist at Opus Technologies, Oct 2022 - Present · 3 yrs 9 mos, Pune City

Technical and business operations agent at Amdocs, Nov 2018 - Feb 2022 · 3 yrs 4 mos

Senior Associate at Wipro, Mar 2014 - Apr 2018 · 4 yrs 2 mos, · Managed order management activities and ensured timely execution of tasks across multiple applications. · Investigated and resolved queries related to orders, networks, bearers, and inventory discrepancies. · Provided timely resolution to customer issues, maintaining high service quality and SLA compliance. · Communicated effectively with onshore clients via emails and calls to clarify requirements and provide updates. · Collaborated with cross-functional teams to coordinate task resolution and improve operational efficiency.

Education

Bachelor of Science - BS, Computer Science, trinity high school

High School Diploma, Maharashtra State Board of Technical Education, Mumbai